topic Re: Tv box fault in TV

Tv box fault

Rayhat1 — Wed, 04 Oct 2023 15:04:12 GMT

Telly box, DN37 2T, displaying multitude of faults for about a year. I persevered because of the recordings, but it now is useless. After I reset it which takes a lot longer than normal, it switches on to the last program used. Attempting to change programs or pressing any other button, causes the screen to black out and freeze. You then need to reboot.

I have tried everything including factory resets. Please send me a replacement.

Re: Tv box fault

fr8ys — Wed, 04 Oct 2023 15:11:32 GMT

TalkTalk no longer provide recordable boxes (the 4k box can record via usb stick but only has one tuner so you can't record a channel and watch another) and you will need to contact the loyalty team to see if you are eligible for a new box as you may have to recontract.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Tv box fault

Karl-TalkTalk — Thu, 05 Oct 2023 05:40:03 GMT

Hi Ray,

It's about 3 years not that TalkTalk stopped providing the youview boxes, and these cannot be replaced. You can call our teams and see if you are eligible for one of the new 4K TV Boxes.

Karl.

Re: Tv box fault

concord — Thu, 05 Oct 2023 13:39:12 GMT

I have exactely this problem, and have factory reset 3 times with no positive results, so I too need a replacement box other wise ther is no point in paying for the tv service

Re: Tv box fault

Karl-TalkTalk — Thu, 05 Oct 2023 13:40:23 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl