topic Re: 4K TV Box - Players in TV

4K TV Box - Players

Crusader300 — Sat, 26 Aug 2023 13:46:06 GMT

I have just received a 4K TV Box and I have set up all players successfully except for MY5, which gives me the buffering circle whilst it searches then it gives me a blank screen. The only way out is to press Home. I have tried this directly via Players/Apps and via the Guide for a catch-up program.

Any ideas what is wrong, other than a dodgy box?

Re: 4K TV Box - Players

fr8ys — Sat, 26 Aug 2023 14:31:35 GMT

There is a known issue with the My5 app that affects this on various devices.

My5 are working on a solution and it will be deployed once they find a solution.

Your box is fine.

I'm afraid it's a waiting game for My5 to release a fix.

Re: 4K TV Box - Players

Crusader300 — Sat, 26 Aug 2023 14:43:20 GMT

Thanks for the info - it's a good job somebody knows whats going on - another Talktalk opportunity.

Re: 4K TV Box - Players

daxon59 — Tue, 10 Oct 2023 09:54:26 GMT

Anyone know if there is any progress on this? Still can't access my5

Re: 4K TV Box - Players

Karl-TalkTalk — Tue, 10 Oct 2023 10:05:47 GMT

As this is an app issue, it is outside of our control and I can only suggest you check the My5 website for future updates.

Karl

Re: 4K TV Box - Players

Crusader300 — Tue, 10 Oct 2023 11:00:10 GMT

Yes, my 4K TV box was working on MY5 App from the beginning of September. I just accessed it directly and it went through. I also selected a program from the listing and it also went through. Sounds like a different problem with your box.

Re: 4K TV Box - Players

Karl-TalkTalk — Tue, 10 Oct 2023 11:19:50 GMT

there is a known issue with the MY5 app that is under review with 5 themselves. If you suspect any issue with your box, try a Youview Maintenance Reset

Karl

Re: 4K TV Box - Players

fr8ys — Tue, 10 Oct 2023 15:07:18 GMT

Or if a 4k box press the on off switch on the left hand side 5 times to reset it.