topic Re: Remote control in TV

Remote control

Patty3 — Tue, 17 Oct 2023 11:45:06 GMT

I have just joined talk talk and received my box but there was no control included

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 11:53:14 GMT

What model box have you received.

Karl.

Re: Remote control

Patty3 — Tue, 17 Oct 2023 12:21:48 GMT

Where do I find out which box I have?

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 12:32:27 GMT

Is it on a sticker on the back or underneath ?

Karl.

Re: Remote control

Patty3 — Tue, 17 Oct 2023 12:42:40 GMT

Is it this TALKTALK7A1EE4

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 12:51:34 GMT

Take a look at the following :

Compare our TalkTalk TV Boxes - TalkTalk Help & Support

From left to right, is it box 1 , 2 ,3 or 4

Karl.

Re: Remote control

Patty3 — Tue, 17 Oct 2023 12:59:49 GMT

We only have a hub

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 13:12:18 GMT

Do you mean the wifi Hub , like the one below :

Karl.

Re: Remote control

Patty3 — Tue, 17 Oct 2023 13:16:19 GMT

Yes that’s all we have received

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 13:20:06 GMT

OK, this is the router for the internet, so obviously no remote control is included with this.

When signing up did you ask to have TalkTalk TV added to your package, this is an additional cost of £5 per month, will include the 4K TV box, and access to other TV Options and any exclusive content from TalkTalk.

Karl.

Re: Remote control

Patty3 — Tue, 17 Oct 2023 13:24:20 GMT

Thank you for your help, now it all makes sense, we didn’t sign up for the box as thought it was an inclusive package as it says on internet, I do not wish to increase my payments and this is why I changed to talktalk,

thanks again for your help.

Re: Remote control

Karl-TalkTalk — Tue, 17 Oct 2023 13:25:23 GMT

You're Welcome 🙂

Regards

Karl