topic Re: uktv internet connection issue in TV

uktv internet connection issue

Gerro — Sat, 28 Oct 2023 16:30:13 GMT

I have Full fibre broadband 150 with eerie. It works great with all devices. EXCEPT connecting to uktv. When attempting to watch this player I get different error codes but they all mention no internet connection.

Our TV is a Samsung smart TV that works perfectly with all other players. Eerie connection to TV is via wifi.

Does anyone else have this problem and know of a fix.

Re: uktv internet connection issue

ferguson — Sat, 28 Oct 2023 16:49:10 GMT

Try removing the app from your TV and then reinstalling it. Otherwise, reach out directly to Samsung and/or UKTV.

Re: uktv internet connection issue

Karl-TalkTalk — Mon, 30 Oct 2023 07:26:22 GMT

If all other apps work correctly, then it may just be an issue with the app itself. Follow the advice from ferguson and see if this helps.

Karl.

Re: uktv internet connection issue

Gerro — Thu, 02 Nov 2023 18:13:50 GMT

Just to inform you that I have found the solution. our service - full fibre 150 is served by the Eero hub. Eero includes a security setting that is found in the discovery tab. There is an "Ad blocking" setting that was enabled. I have disabled it and UKTV works perfectly.

Now my next question is - can the eero be set to accept exceptions to the " ad blocking" setting thereby ad block other devices where ads not wanted.

Re: uktv internet connection issue

Karl-TalkTalk — Fri, 03 Nov 2023 06:26:56 GMT

As far as I know. Exceptions cannot be added to individual devices, but you can explore the settings and see if there are any other options.

Karl.