topic Re: talkTalk TV Hub in TV

talkTalk TV Hub

wildbill — Thu, 26 Oct 2023 13:43:50 GMT

On Friday the 20th of Oct, I added TalkTalk TV to my Fibre 900 connection with the help of your loyalties team..

I also added Sky Sport.

With the package the TalkTalk TV Hub was to be included.

How long does it take for TalkTalk to send me out the TV Hub?

Re: talkTalk TV Hub

Anonymous — Fri, 27 Oct 2023 11:04:37 GMT

Hello,

Just to confirm, did you receive an email confirmation following this order?

Thanks

Michelle

Re: talkTalk TV Hub

wildbill — Fri, 27 Oct 2023 11:27:34 GMT

yes got a confirmation about the order via email.

Please check your PM.

Re: talkTalk TV Hub

Karl-TalkTalk — Mon, 30 Oct 2023 07:05:10 GMT

Any TV order is usually dispatched when the fibre is live. If you have gone live and not received the TV Box, give our full fibre Team a call or chat and they can look into the order or re-place the order for you.

Thanks

Karl.

Re: talkTalk TV Hub

wildbill — Mon, 30 Oct 2023 10:04:35 GMT

Thanks Karl

I contacted the fibre team as suggested, and after a bit of a wait on the phone, the fibre team have arranged to send me out the TV Hub.

Delivery within 3 to 5 days.

They have no idea why the original order didn't send out the TV Hub as promised, or if it got lost somewhere.

Anyway I'll post back and let you know if I receive the TV Hub.

Re: talkTalk TV Hub

Karl-TalkTalk — Mon, 30 Oct 2023 10:10:47 GMT

OK, do let me know if this does not arrive and I'll escalate to the fibre team management to pick up

Karl.