topic Re: Now sport in TV

Now sport

Ernie11 — Fri, 27 Oct 2023 19:30:02 GMT

I’ve had a new contract and received a new tv hub ( I previously had a talk talk tv with hard drive ) I’ve been able to use all the tv services apart from now tv . I’ve been unable to add the now sports boost as shown on the website as £20 per month , I add the boost confirm , am advised I will get a set up email but never receive one . Anyone can help I’d be very happy

Re: Now sport

Karl-TalkTalk — Mon, 30 Oct 2023 07:09:59 GMT

Are you able to activate Now TV via My Account ?

Thanks

Karl.

Re: Now sport

Ernie11 — Mon, 30 Oct 2023 10:01:42 GMT

Hi Karl , that’s how I’ve been trying to add now sport boost , through the page that comes up on my account , has all the options to add now boost etc , I add the boost, confirm and get the the pop up that confirms boost added and that an email will be set to set up but nothing received after a week, nothing in the junk folder either

Re: Now sport

Karl-TalkTalk — Mon, 30 Oct 2023 10:09:45 GMT

I've tried to resend the activation email from here, but am encountering a system error.

I've raised a ticket to our development teams to take a look at this.

Karl.

Re: Now sport

Ernie11 — Mon, 30 Oct 2023 10:17:17 GMT

Thanks for looking into this for me Karl !

Re: Now sport

Karl-TalkTalk — Mon, 30 Oct 2023 10:17:55 GMT

You're Welcome 🙂

Regards

Karl

Re: Now sport

Karl-TalkTalk — Wed, 01 Nov 2023 09:53:02 GMT

The sports has failed to go live after not being activated in time, and a stuck order was preventing this from closing down in order for it to be added again. This has been identified as an issue affecting some accounts, and a defect has ben raised to developers to look at a resolution.

I'm not able to confirm any timescales at the moment,

Karl.