topic Re: Now TV activation issue in TV

Now TV activation issue

Jean4046 — Wed, 11 Oct 2023 20:26:50 GMT

Hiya,

Been having an issue for the past 48hrs trying to receive an now TV activation email, I've spoke of the live chat 3 times but still no joy. There also seems to be an issue doing it through the package options.

Any help would be appreciated.

Many thanks

Jean

Re: Now TV activation issue

Karl-TalkTalk — Thu, 12 Oct 2023 06:11:25 GMT

Hi Jean

So sorry for this. There is currently an issue affecting a small number of accounts, where the activation emails are not being sent, or the Now option remaining inactive on the account. Our developers are currently investigating and an incident has been raised for investigation.

Thanks

Karl.

Re: Now TV activation issue

Jean4046 — Thu, 12 Oct 2023 08:18:41 GMT

Appreciate the reply Karl 🙋🏻‍♀️

Re: Now TV activation issue

Karl-TalkTalk — Thu, 12 Oct 2023 08:32:03 GMT

No Problem 🙂

I'm monitoring the situation here and liaising with the teams looking into this currently.

Karl

Re: Now TV activation issue

Jean4046 — Sat, 14 Oct 2023 13:04:00 GMT

Hi Karl,

Is the any update at all?

Many thanks

Jean

Re: Now TV activation issue

Karl-TalkTalk — Mon, 16 Oct 2023 11:45:36 GMT

Hi Jean,

Sorry for the delay, I'm actively chasing this for updates currently. Our senior management have been made aware and developers are still investigating.

As soon as I get an update I will keep our Community informed.

Thanks

Karl.

Re: Now TV activation issue

Karl-TalkTalk — Thu, 19 Oct 2023 07:49:59 GMT

Hi Jean,

One of the issues has been resolved by the developers, and the queue of activation emails has cleared, however this is still not sending from your account.

I've raised a separate issue specifically for this and am waiting for the request to be completed so I can retest.

Karl.

Re: Now TV activation issue

Jean4046 — Thu, 19 Oct 2023 10:12:03 GMT

Thank you Karl it's very much appreciated 🙂

Re: Now TV activation issue

Jean4046 — Thu, 26 Oct 2023 09:30:00 GMT

Hiya,

Any update at all?

Re: Now TV activation issue

Anonymous — Fri, 27 Oct 2023 06:25:57 GMT

Morning,

Apologies for the delay. I'll ask Karl if there is an update on this for you.

Thanks

Michelle

Re: Now TV activation issue

Karl-TalkTalk — Mon, 30 Oct 2023 08:54:29 GMT

Hi @Jean4046

All NOW TV options are showing as active and activation emails have been confirmed as sent, is all working ok now ?

Karl.

Re: Now TV activation issue

Karl-TalkTalk — Wed, 01 Nov 2023 09:43:10 GMT

Hi Jean,

Is all working now ?

Thanks

Karl.

Re: Now TV activation issue

Jean4046 — Wed, 01 Nov 2023 20:48:24 GMT

All working perfectly, thank you so much for your help 😁

Re: Now TV activation issue

Karl-TalkTalk — Thu, 02 Nov 2023 06:59:53 GMT

Thats great news, thanks for confirming.

Karl

Re: Now TV activation issue

Karl-TalkTalk — Thu, 02 Nov 2023 07:01:19 GMT

I've also sent you a quick survey to complete.

Regards,

Karl.