topic Re: TalkTalk Huawei Powerline Adapters PT200AV in TV

TalkTalk Huawei Powerline Adapters PT200AV

PaulS41111 — Thu, 16 Nov 2023 20:04:22 GMT

Im currently using 2 Talktalk Huawei Powerline Adapters PT200AV with my TalkTalk TV box, and I believe one of them has stopped working. Can anyone help? I have tried all the online advice including a factory reset. (On the plus side, the lounge is now alot quieter). Can a replacement be sent out?

Kind regards

Paul

Re: TalkTalk Huawei Powerline Adapters PT200AV

KeithFrench — Fri, 17 Nov 2023 09:57:27 GMT

I have asked one of TalkTalk's support to pick your thread up and confirm your options.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: TalkTalk Huawei Powerline Adapters PT200AV

Karl-TalkTalk — Mon, 20 Nov 2023 07:50:39 GMT

Hi Paul,

A replacement set of adapters are on the way to you.

Thanks

Karl.

Re: TalkTalk Huawei Powerline Adapters PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 08:37:52 GMT

Hi Paul,

I'm showing the adapters delivered yesterday, have you had a chance to set these up, and did this help ?

Regards,

Karl.