topic Re: Replacement powerline adapter in TV

Replacement powerline adapter

Jaynie38 — Sun, 03 Dec 2023 14:30:56 GMT

Hi, my powerline adapter has stopped working (power light is no longer on), so we aren't able to use Talktalk Tv services. Any guidance on how to get replacements? Thanks

Re: Replacement powerline adapter

KeithFrench — Sun, 03 Dec 2023 15:55:36 GMT

I have asked one of TalkTalk's support to pick your thread up and inform you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Replacement powerline adapter

Karl-TalkTalk — Mon, 04 Dec 2023 07:59:17 GMT

Hi @Jaynie38

I've a replacement set of adapters on the way to you.

Regards,

Karl.

Re: Replacement powerline adapter

Karl-TalkTalk — Mon, 04 Dec 2023 08:00:48 GMT

I've also sent a quick survey via PM 🙂

Thanks

Karl.

Re: Replacement powerline adapter

Jaynie38 — Mon, 04 Dec 2023 09:04:51 GMT

Thank you Keith and Karl, your help is much appreciated. All the best.

Re: Replacement powerline adapter

Karl-TalkTalk — Mon, 04 Dec 2023 09:05:53 GMT

You're Welcome 🙂

Regards

Karl

Re: Replacement powerline adapter

KeithFrench — Mon, 04 Dec 2023 09:44:05 GMT

No problem.