topic Re: my5 disappears on 4k box in TV

my5 disappears on 4k box

ColinParlor — Wed, 06 Dec 2023 18:15:48 GMT

I signed in to my5 but the following day I can't get in to watch any programmes on that channel, the screen just goes blank

Re: my5 disappears on 4k box

Karl-TalkTalk — Thu, 07 Dec 2023 08:14:56 GMT

Have you powered off the box for a couple of minutes and retested ?

Do other apps work ok, Iplayer etc ?

Thanks

Karl.

Re: my5 disappears on 4k box

ColinParlor — Thu, 07 Dec 2023 11:54:56 GMT

Hi Karl, everything else is working fine, it's just MY5 and channel 5

Re: my5 disappears on 4k box

Karl-TalkTalk — Thu, 07 Dec 2023 12:04:36 GMT

My 5 has always been problematic and has had issues across the youview platform, this has been an issue with the app itself. It is not possible to remove and reinstall the app directly from the 4K box, but you can reset the box to see if this clears any stored data. A reset of the box can be initiated by pressing the button on the side 5 times.

Karl.