topic Re: Talk talk hub box in TV

Talk talk hub box

Daddy1956 — Thu, 07 Dec 2023 14:04:17 GMT

Please help

I'm unable to connect my new box have followed instructions and get to connect remote but it won't.

I need to figure out tge reasons Anyone.

Re: Talk talk hub box

Karl-TalkTalk — Thu, 07 Dec 2023 14:23:46 GMT

Is the box connected direct to the TV via a HDMI Cable ?

Does the box have an aerial connected at the back ?

Do you have an ethernet cable attached from the router or are you trying to set up the box via wifi ?

Can you describe, at what point the set up process is failing, what is on the screen etc.

Thanks

Karl.

Re: Talk talk hub box

Daddy1956 — Thu, 07 Dec 2023 14:55:58 GMT

All correct then I get a message to connect remote but nothing seems to allow me to do it

Re: Talk talk hub box

Karl-TalkTalk — Thu, 07 Dec 2023 15:18:20 GMT

Have a quick read through our help article : Setting up your TalkTalk TV Box - TalkTalk Help & Support

This will help you check the steps you have completed.

When pairing the remote, make sure you are about a metre away from the TV Box, the bluetooth signal is at a lower power level when pairing, so see if it will detect the remote.

Karl.

Re: Talk talk hub box

Karl-TalkTalk — Thu, 07 Dec 2023 15:21:54 GMT

Also, read this article about pairing the remote :

TalkTalk Remote Control Guide - TalkTalk Help & Support

holding the Home button and OK button down can set the remote into pairing mode,

Karl.