topic Re: replace my outdated Huwai box with new 4k box in TV

replace my outdated Huwai box with new 4k box

simmonite — Thu, 07 Dec 2023 17:03:51 GMT

as a very long standing loyal, and hopefully valued talktalk customer, I think an upgrade to a new 4k box is the least I should now be entitled to, especially the demise of the defunct itvx not available on the hub and itvx on the outdated Huwai box, with so many channels now using internet and app based systems, it seems only fair to offer me a free upgrae, I await your earliest reply, especially before the heavy Christmas schedules plus being away over the festive period, rsvp asap

Yours Sincerely

John Simmons

Re: replace my outdated Huwai box with new 4k box

Gliwmaeden2 — Thu, 07 Dec 2023 18:24:50 GMT

@simmonite, you need to complete your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings. From the drop down menu choose Personal Information. SAVE CHANGES.

The loss of ITV X was not Talktalk's responsibility but the fact that ITV has chosen not to make it available for the older TV boxes.

You'll need to ring up to get the 4K sent out. Check its specs (use the forum search engine) as it works rather differently to the old boxes.

Instead of the previous TV charge, the 4K comes with a £5 rental charge, and they may require you to take out a new contract.

Phone 03451 720088 before 7pm Monday to Friday / 6pm Saturday to speak to customer services.

Re: replace my outdated Huwai box with new 4k box

Karl-TalkTalk — Fri, 08 Dec 2023 06:34:21 GMT

Hi John,

As my community colleague advises, if you give our Teams a call, they can discuss options and current offers with you.

Thanks

Karl.