topic Re: Netgem box problem in TV

Netgem box problem

Patdav — Thu, 07 Dec 2023 19:16:05 GMT

I received my Netgem box 2 days ago. I set it up and it has worked perfectly. Today I cannot access any app. When I press the correct button I just get a spinning logo in the centre of my screen and it runs for about 30 seconds but doesn’t take me to any app. Please help

Re: Netgem box problem

fr8ys — Thu, 07 Dec 2023 22:58:38 GMT

Have you checked the internet connection on the box?

How are you connected? Wifi or ethernet? Check the connection status in settings.

Try disconnecting the box from the mains and restart the box.

If none of these work, reset the box, either from the settings or by pressing the on off button on the side of the box 5 times.

Hope this helps. Let us know how you get on.

Re: Netgem box problem

Karl-TalkTalk — Fri, 08 Dec 2023 06:43:37 GMT

Hi Patdav,

Did you follow the advice from fr8ys, did this help ?

Thanks

Karl.