topic Re: 4K TV box in TV

4K TV box

PoppyRossi — Sat, 09 Dec 2023 14:12:16 GMT

Hi,

I received my new 4K box a couple of weeks ago but unfortunately I am unable to play 'on demand' programmes on channel 5. When I select a programme a small dial appears on a grey screen, which it does for all channels on playback, it rotates a few times then instead of opening the programme, the screen goes black and freezes. The only button on the remote that works at this stage is the on/off button, so switching off each time is my only option.

Is there a solution or is the box faulty? Thanks in anticipation,

Poppy.

Re: 4K TV box

Karl-TalkTalk — Mon, 11 Dec 2023 07:52:15 GMT

The My 5 app has been problematic across the youview platform. This is an issue with the App itself and My 5 are aware.

Thanks

Karl.

Re: 4K TV box

PoppyRossi — Wed, 13 Dec 2023 17:06:27 GMT

Thanks for your reply about Channel 5 problems - I hope this will soon be resolved.

I also should have mentioned the other annoying problem I have with the box - when I first switch it on the screen appears but without sound. To get any sound I have to switch the box off, then when I switch back on the sound is on. Is this normal??

Thanks again,

Poppy

Re: 4K TV box

Karl-TalkTalk — Thu, 14 Dec 2023 07:49:45 GMT

The sound issue is not normal, you might want to try a box reset - press the button on the side 5 times to initiate a reset, then set the box back up and see if the sound issue keeps happening.

Karl.