topic Re: cannot access TV channel on App in TV

cannot access TV channel on App

Steph10 — Tue, 12 Dec 2023 20:04:47 GMT

I have a you view box and am unable to access ITVx I wonder if there is anything that can be done. The message says device doesnt support it.

Re: cannot access TV channel on App

fr8ys — Tue, 12 Dec 2023 20:24:20 GMT

ITV updated the app and the software they use is no longer compatible with the box hardware.

TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them. The 4k box can record via a usb stick, but only has one tuner so you can't record a Channel and watch another.

You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.

If you want a TalkTalk supplied box you will need to phone and recontract with them.

Re: cannot access TV channel on App

Karl-TalkTalk — Wed, 13 Dec 2023 08:09:45 GMT

Hi Steph10

As fr8ys advises, give our teams a call and discuss options for one of the newer boxes that will support the ITV X App.

Thanks

Karl.