topic Can't get itvx on my service, used to get itv ok, help in TV

Can't get itvx on my service, used to get itv ok, help

Duggy — Sat, 16 Dec 2023 11:24:30 GMT

Am told can't get itvx on my device, used to be ok. What can I do

Re: Can't get itvx on my service, used to get itv ok, help

Gliwmaeden2 — Sat, 16 Dec 2023 12:01:20 GMT

Contact Talktalk directly to see whether you can have the 4K box which you'd rent at £5.00 per month (instead of the TV charge).

Call 03451 720088.

Availability of ITVX is the responsibility of ITV, not Talktalk.

https://support.itv.com/en_us/how-do-i-watch-live-tv-on-itvx-SJk7Tgjfi#:~:text=The%20live%20TV%20feature%20is,and%20Xbox%20Series%20X%2FS

Re: Can't get itvx on my service, used to get itv ok, help

Karl-TalkTalk — Mon, 18 Dec 2023 08:12:06 GMT

ITV X is no longer available on some older TV's or legacy set top boxes. This includes the earlier YouView Boxes. This was a decision by ITV, not to develop the app for these devices, and beyond our control.

If you follow the advice from my Colleague and give our Teams a call, they can discuss options for the new TV Hub that will support the new ITV X App.

Thanks

Karl.