topic Re: TV no sound - tried everything! in TV

TV no sound - tried everything!

Callmeavis — Sat, 16 Dec 2023 20:36:07 GMT

Hi everyone,

My 4K TV box is occasionally having sound issue. Sometimes it works fine, sometimes it takes 1-2 mins for the sound to come through and today there is just no sound whatsoever!

Help pls! We have tried restarting, rebooting the machine, change HDMI!

Re: TV no sound - tried everything!

Gliwmaeden2 — Sat, 16 Dec 2023 21:49:57 GMT

Somebody else had a similar problem recently, @Callmeavis.

See if this advice helps:

https://community.talktalk.co.uk/t5/TV/No-sound-on-my-new-ngtvnetbox4kn/td-p/3006620

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Fill in the Personal Information area and then SAVE CHANGES.

Staff will respond during the week.

Re: TV no sound - tried everything!

Karl-TalkTalk — Mon, 18 Dec 2023 08:27:32 GMT

Try a full reset by pressing the button on the side 5 times and see if this works.

Karl.

Re: TV no sound - tried everything!

Callmeavis — Tue, 19 Dec 2023 21:35:12 GMT

Hi Karl,

still no sound! I think we seriously need some urgent help. We can’t live without the TV over Xmas!

Re: TV no sound - tried everything!

Karl-TalkTalk — Wed, 20 Dec 2023 07:52:40 GMT

I'll get a replacement Box out to you asap.

Thanks

Karl.

Re: TV no sound - tried everything!

Karl-TalkTalk — Thu, 21 Dec 2023 10:14:26 GMT

I'm showing the TV box has been Dispatched yesterday for you.

Thanks

Karl.

Re: TV no sound - tried everything!

Callmeavis — Sat, 20 Jan 2024 17:28:03 GMT

Thanks for the new TV box but there is a new problem. It is constantly flashing into a black screen every other 10 seconds.

Re: TV no sound - tried everything!

Karl-TalkTalk — Mon, 22 Jan 2024 07:51:07 GMT

Can you try another HDMI cable, or test on another TV if possible.

Thanks

Karl.

Re: TV no sound - tried everything!

Callmeavis — Wed, 07 Feb 2024 20:31:10 GMT

Hi Karl,

we have tried 4 different hdmi, still flashing like mad. Cant get it to work, we haven’t watched tv for a week now. Losing hope.

pls help!

Re: TV no sound - tried everything!

Karl-TalkTalk — Thu, 08 Feb 2024 06:14:06 GMT

Did you try this on a different HDMI port on the TV or do you have access to another TV in the home to test this on ?

Thanks

Karl.