topic Re: Unable to activate Now TV offer, £4.99 per month for 12 in TV

Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Thu, 02 Nov 2023 16:29:02 GMT

Hi,

I have been trying to activate an offer that sometimes pops up after I've logged into my Talktalk account.

The offer is as per the attached image and is £4.99 per month for Nowtv Entertainment, and also £4.99 per month for Nowtv Cinema (for 12 mths)

I have clicked the link and added both of these offers to my account multiple times now and have never been able to activate this offer. I have only received one link which didn't work. I also spent almost an hour on the TT chat, speaking to at least 4 different teams without any success.

The offer is there, I've successfully added it, but I can't use it? This has taken about two weeks so far, any ideas how I can get around this issue please?

Many thanks

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Fri, 03 Nov 2023 06:37:23 GMT

Do you have a current subscription with NOW TV directly at the moment ?

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Sat, 04 Nov 2023 19:39:45 GMT

Hi Karl,

Thanks for your reply.

(I'm sure I replied to this, but doesn't seem to have posted for sone reason...)

Yes, I do have a current Now TV Subscription at the moment, although I'm happy to set up a new one of this is the best way to claim this offer.

Many thanks. Cheers AC

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Mon, 06 Nov 2023 06:42:49 GMT

If you have a current NOW TV subscription that is active, you do have to cancel this first. This subscription will however run until the end of the billing cycle, then you should be able to add Now TV via TalkTalk.

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Tue, 07 Nov 2023 20:49:03 GMT

Hi Karl

My NowTV expires on Nov 8th I believe, so should be available soon.

I'm not sure how I would still get the offer from that point though? Or if the offer is still available of course?

I guess I'll just find out in a few days..... 👍

Many thanks

Cheers, AC

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Wed, 08 Nov 2023 07:15:00 GMT

Check in My Account to see what's available or give our customer teams a call when you are ready and see what offers they have available.

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Sat, 25 Nov 2023 15:23:03 GMT

Hi Karl,

Just to say that I have cancelled my own nowtv subscription about 3 weeks ago, I've had two live chats with support and they've told me that they have to remove the inactive accounts before I can add the nowtv offers.

The problem is that it's still not working. I can add the offer (£4.99 per month each for now tv entertainment and cinema) - I have taken screenshots of the process, bu, I'm still not receiving an email, and cannot activate the offer.

Any suggestions please as its driving me a bit mad now to be honest ☺

Many thanks

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Mon, 27 Nov 2023 08:43:09 GMT

I can see a number of open orders that seem to be stuck in the system.

I've raised an internal ticket to our back office developers, requesting these are closed down or completed.

I'll let you know as soon as they confirm this is done.

Thanks

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Mon, 27 Nov 2023 18:26:37 GMT

Hi Karl

Many thanks

That would be brilliant (I was told that they'd done that before but I'm not sure if it did go to the correct team)

Cheers, Adrian

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Wed, 29 Nov 2023 08:48:04 GMT

Hi Adrian,

Our developers have raised a ticket to our external vendor to look at the recent orders. They manage the relationship between our systems and Now TV, Netflix etc, so they will look at the orders placed for NOW TV that are stuck, to see why these failed to process with NOW TV etc.

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Wed, 29 Nov 2023 18:57:26 GMT

Hi Karl,

That is great, many thanks for letting me know... 👍

Cheers AC

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Sun, 03 Dec 2023 14:12:51 GMT

Hi Karl,

Just to let you know that I logged into my account and it's no longer showing that I have an 'inactive account' for now tv, and looks as though I could possibly add the now tv £4.99 offers?

Obviously I won't do this before checking with you as I don't want to add to the problem!

Many thanks

Regards Adrian

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Mon, 04 Dec 2023 10:44:50 GMT

Hi Adrian,

The stuck order was completed on the system by the back end teams. I'm still waiting on an update from the vendor to see why this initially failed. All NOW TV Products that were added to the account initially are now showing as cancelled, so in theory you should be able to select these from MY ACCOUNT and try to add these again.

Thanks

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Mon, 04 Dec 2023 19:08:51 GMT

Hi Karl

Many thanks, much appreciated.

I have managed to add both offers again earlier today. It looked promising as it says 'boost added' etc.

Time will tell though, as a few hours later on, I've not yet received an email link (but it does say it might take a while)

Many thanks, cheers

Adrian

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Tue, 05 Dec 2023 18:56:58 GMT

Hi Karl

Well, even though I have got another of these below saying that the Now TV Boosts have been added, I have still not received any emails. so I can't confirm the activation for the new service

This has honestly taken me 6-8 weeks of trying so far, it's a bit odd to say the least

Any workarounds we can think of? (It's such a good offer, and I can't claim it, even though I've been with TT for years now)

Many thanks, hope you have a good day....

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Wed, 06 Dec 2023 08:54:13 GMT

I can see an order raised however this is not completing and adding the option to the account. We may need to see what our vendor comes back with.

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Wed, 06 Dec 2023 08:56:07 GMT

Hi Karl,

Many thanks for looking into this, much appreciated

Regards Adrian

Re: Unable to activate Now TV offer, £4.99 per month for 12

Karl-TalkTalk — Thu, 07 Dec 2023 09:19:42 GMT

This is such a frustrating problem. I can see the orders created from My Account, but they just sit there, and don't seem to be progressing in any direction. I've never seen this before, so it's a real head scratcher for me.

I've reached out to one of our product owners who looks after online journeys for My Account and ask that they take a look to see why this is not communicating or completing fully with your account.

Karl.

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Sat, 09 Dec 2023 09:08:58 GMT

Hi Karl

Many thanks, I appreciate that and agree with you 100%! - it's so bizarre!

Regards Adrian

Re: Unable to activate Now TV offer, £4.99 per month for 12

adriancollins — Wed, 13 Dec 2023 08:46:04 GMT

Hi Karl

Hope all is well...

Do we have any kind of a workaround for this please? (only because I was hoping to be able to have now tv and Cinema for the Christmas period using the offer price)

I'm thinking there must be another way of doing this? Possibly?

Many thanks

Regards AC