topic Re: BBC iPlayer buffering with new 4k TV box in TV

BBC iPlayer buffering with new 4k TV box

AdamB_ — Mon, 18 Dec 2023 22:20:28 GMT

We recently swapped our Talk talk TV to the new 4k box, but we've noticed that BBC iPlayer buffers frequently during catch up. Our last box didn't have any of these problems.

The TV is connected to a power line adapter using an ethernet cable.

When it buffers, I've checked the lights on the power line adapter and they are reading 'green light.' Our fibre package is Fibre65, and there is only my wife and I in the house mainly. Could this be a compatibility issue with the router?

Thanks in advance!

Re: BBC iPlayer buffering with new 4k TV box

Karl-TalkTalk — Tue, 19 Dec 2023 07:51:51 GMT

Have you tried rebooting the router, or have you tried using the new 4K Box over wifi to see if there is any improvement.

Thanks

Karl.

Re: BBC iPlayer buffering with new 4k TV box

AdamB_ — Tue, 19 Dec 2023 21:38:55 GMT

Thanks Karl,

I've connected the box via WiFi tonight and replayed the same BBC programme to test it, and no buffering this time. I think when we first set the box up, it was struggling to connect to the WiFi for some reason so we went with the ethernet cable setting, but all seems okay now.

Cheers.

Re: BBC iPlayer buffering with new 4k TV box

Karl-TalkTalk — Wed, 20 Dec 2023 07:41:27 GMT

Glad this has helped.

Regards,

Karl.

Re: BBC iPlayer buffering with new 4k TV box

AdamB_ — Thu, 28 Dec 2023 23:14:55 GMT

Hi Karl,

Unfortunately, the buffering has returned while using iPlayer connected using WiFi. As previously stated, my new 4k box is connected via WiFi (having previously been connected via ethernet cable via power line adapter).

I've changed the video settings, I've reset the modem, and even reset the 4k box to factory settings, but BBC iPlayer has been buffering terribly during playback every couple of minutes, making watching really tedious. I did a speed test on the TV and it was receiving 50mbps which would be more than enough to handle a TV stream. Does the modem need updating? I have read that other users have had success with this?

Thanks in advance.

Re: BBC iPlayer buffering with new 4k TV box

Karl-TalkTalk — Fri, 29 Dec 2023 08:55:23 GMT

I'll get a replacement router out to you and see if this helps.

Karl.

Re: BBC iPlayer buffering with new 4k TV box

Samellis — Fri, 10 Jan 2025 08:56:06 GMT

I have the exact same issue it also happens on other players ie channel 4 I've recently had a new 4k box but it's still the same

Sam

Re: BBC iPlayer buffering with new 4k TV box

Gliwmaeden2 — Fri, 10 Jan 2025 09:08:56 GMT

@Samellis, for staff support you need to return to the message board and click on start a topic.

Also complete your community forum profile details.