topic Re: problems with subtitles in TV

problems with subtitles

hansam — Wed, 20 Dec 2023 09:50:03 GMT

Just received my new TV hub and remote. When I select subtitles for films and some programes, the subtitles remain on screen for every other show. when I go to settings, the subtitle option is 'off' but they still show on screen. Solution??

Re: problems with subtitles

Karl-TalkTalk — Wed, 20 Dec 2023 09:55:49 GMT

Have you tried powering off the box for a few minutes ?

Karl.

Re: problems with subtitles

hansam — Wed, 20 Dec 2023 10:14:52 GMT

Yes

Re: problems with subtitles

Karl-TalkTalk — Wed, 20 Dec 2023 11:14:46 GMT

Are these within a specific app, or channel ?

Karl.

Re: problems with subtitles

hansam — Wed, 20 Dec 2023 11:29:43 GMT

No, until i turn on subtitles for a particular programme, they are not on screen. If I turn on for a particular programme, they appear on all after that. I go to settings, options for subtitles shows as 'off', but I still need to click to turn off repeatedly.

Re: problems with subtitles

Karl-TalkTalk — Wed, 20 Dec 2023 11:44:42 GMT

I've been testing on my hub here, and cannot recreate this. The subtitles are working correctly, and when I turn these off, they are then not showing on any other channel.

Try a factory reset - Settings - Device Preferences - Factory Reset, and see if this clears the issue.

Karl.

Re: problems with subtitles

hansam — Wed, 20 Dec 2023 15:39:59 GMT

Just tested again, to make sure it is still happening! If i take it back to factory settings, will I lose anything that I have already set up?

Re: problems with subtitles

Karl-TalkTalk — Thu, 21 Dec 2023 07:41:36 GMT

You would have to sign back in to all apps etc if the unit is factory reset.

Karl.

Re: problems with subtitles

hansam — Thu, 21 Dec 2023 08:28:00 GMT

Thank you, tested numerous times, must be a fault, on hub. Settings show 'subtitles' display as 'off', i then need to press again to show 'on' again for 'off' for them to disappear off screen.

Tried selecting subtitles 'on' while watching a programme, then turning 'off' before exiting programme to see if that turned off the subtitles altogether, didn't work, still needed to go to 'settings'

I don't want to go to factory reset, been frustrating getting used to the new TV hub already.

Thank you for your help, a manual would have been helpful, is there a download to my computer available?

Re: problems with subtitles

Karl-TalkTalk — Thu, 21 Dec 2023 08:30:29 GMT

No downloadable manual available however there is help content that you can search via the option at the top pf the community page.

Karl.