topic Re: i just want to ask about talktalkTV in TV

Received a parcel without the TV hub

iverson3 — Wed, 20 Dec 2023 23:10:48 GMT

I upgrade my plan to include tv on 15 Dec via phone. Today (20 Dec) I received the TV hub parcel but the parcel only contains a HDMI cable and a remote controller, NO TV HUB!.

Also I still have not received any activation email from now tv despite my new plan had been effective on 18 Dec (as stated in the email starting date 18 Dec).

btw your online chat is not working

Re: i just want to ask about talktalkTV

iverson3 — Wed, 20 Dec 2023 22:18:59 GMT

I upgrade my plan to include tv on 15 Dec via phone. Today I received the TV hub parcel but the parcel only contains a HDMI cable and a remote controller, NO TV HUB!

Re: i just want to ask about talktalkTV

Gliwmaeden2 — Wed, 20 Dec 2023 22:39:49 GMT

It looks like the last couple of posts have shown up correctly.

The forum may have algorithms that sent the other posts to containment, @iverson3.

It's unlikely to have been by human hand, but there may be a rationale: you displayed your account number.

You are advised not to post any personal information details on the open forum - everything like that must go in Personal Information / Private Notes.

Staff reply during the day, Monday to Friday.

Re: i just want to ask about talktalkTV

iverson3 — Wed, 20 Dec 2023 23:08:19 GMT

I did include my account number in the post. Thanks for telling me the reason.

Re: i just want to ask about talktalkTV

Karl-TalkTalk — Thu, 21 Dec 2023 08:15:19 GMT

I'll request that another TV Hub is dispatched to you.

The TV Part of your account is not yet active, so any Now TV Component will not commence until the TV option for your account goes live.

Karl.

Re: i just want to ask about talktalkTV

iverson3 — Thu, 21 Dec 2023 08:23:24 GMT

thanks for your prompt action. Actually when is the activation date?

Re: i just want to ask about talktalkTV

Karl-TalkTalk — Thu, 21 Dec 2023 08:29:05 GMT

No date is given, it just shows as inactive currently, but till usually activate when TV is set up.

Our Live chat is open and support is available over the festive period if you need further help.

Karl.

Re: i just want to ask about talktalkTV

iverson3 — Thu, 21 Dec 2023 11:24:28 GMT

Thanks. But Live chat is not working it just keep saying "Go back to the previous page or log in to continue your conversation."

Re: i just want to ask about talktalkTV

Karl-TalkTalk — Thu, 21 Dec 2023 11:25:54 GMT

Make sure you do not have any pop up blockers active on the page, or try another browser.

Live chat is currently working at the moment.

Karl.