topic Re: TV Hub in TV

TV Hub

ernie66 — Thu, 28 Dec 2023 12:26:02 GMT

I have just replaced my old Youview box with the latest TV Hub, to find that when replaying a program from ITVX, Channel 4 or Channel 5, that, although I have sound, there is NO picture. Program playback from the BBC iPLAYER works just fine.

Re: TV Hub

fr8ys — Thu, 28 Dec 2023 13:08:24 GMT

Go to settings and try an app update.

If this does not work then I can only suggest a factory reset which will download the apps again which hopefully will reset them correctly.

Let us know how you get on.

Re: TV Hub

ernie66 — Thu, 28 Dec 2023 23:25:24 GMT

Factory reset solved the issue, thanks for your help.

Re: TV Hub

Karl-TalkTalk — Fri, 29 Dec 2023 08:32:15 GMT

Glad to hear this is working for you now.

Regards,

Karl.

Re: TV Hub

ernie66 — Sat, 30 Dec 2023 12:16:00 GMT

Looks like I spoke too soon, the same problem has returned.

Playback on ITVX, Channel4 and Channel5 all start playing the selected program, but with sound only, NO picture.

Playback on the iPlayer works just fine.

All apps are up to date.

Re: TV Hub

Karl-TalkTalk — Tue, 02 Jan 2024 10:25:40 GMT

I'll swap out the box in case it has a fault, a replacement is on the way.

Thanks

Karl.

Re: TV Hub

ernie66 — Tue, 02 Jan 2024 11:11:58 GMT

Thanks @Karl-TalkTalk great news

Re: TV Hub

Karl-TalkTalk — Tue, 02 Jan 2024 11:13:17 GMT

You're Welcome 🙂

Regards

Karl

Re: TV Hub

ernie66 — Fri, 05 Jan 2024 15:23:41 GMT

Hi @Karl-TalkTalk ,

Good news, the replacement box has solved the problem and is working just fine.

Returning the faulty box.

Re: TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 07:28:09 GMT

Excellent, thanks for confirming.

Regards,

Karl.