topic Re: Freeview box not working in TV

Freeview box not working

Nicolas2 — Sun, 31 Dec 2023 17:19:37 GMT

Our freeview box has suddenly stopped working, we have sound but no picture.

It is quite old, is it possible to request a replacement box please?

Re: Freeview box not working

fr8ys — Sun, 31 Dec 2023 17:38:06 GMT

Hi,

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: Freeview box not working

Karl-TalkTalk — Tue, 02 Jan 2024 09:07:28 GMT

Hi Nicolas,

Did you try the resets as advised, did this help ?

Thanks

Karl.

Re: Freeview box not working

Nicolas2 — Thu, 04 Jan 2024 22:40:19 GMT

Hi Karl,
We have tried resets and just have a blank screen. Would it be possible to request a new box please? Thanks.

Re: Freeview box not working

Karl-TalkTalk — Fri, 05 Jan 2024 07:48:00 GMT

TalkTalk stopped providing the legacy Youview box models 3 years ago, so this box cannot be repaired or replaced.

You may be eligible for the new 4K TV Hub. If out of contract you will need to renew. Also, any previous TV charge is removed and now replaced with TalkTalk Entertainment at £5 per month to cover the box rental and additional content or offers via My Account.

If you give our Teams a call to request the new TV Hub, they can discuss the latest offers with you.

Thanks

Karl.