topic Re: Idiosyncrasies of the YouView Box in TV

Idiosyncrasies of the YouView Box

Steamywee — Sat, 06 Jan 2024 11:42:29 GMT

The remote I have for my YouView box has outlived two boxes!

It is a "V4" remote and for some time the "Volume Down" rocker button no longer "clicks" when pressed.

Yesterday, pressing to reduce the volume, it wouldn't stop!

I had to hide it from the box before it went down to zero!

Any attempt to use any other button was overridden by the "Volume Down" demand!

I am currently reduced to scouring the pages of Freecycle for anyone who may have upgraded and has one available.

Any TT Staff able to advise if replacement "Remotes" are available from their residual stocks of this now discontinued machine?

Another problem I awoke to today, (it's always a Saturday!) was a message on the screen saying that the Guide was "Currently Unavailable!" and sure enough, despite showing the correct time date and channel logo's, the programme info failed to populate.

Thinking it was due to lack of internet connection, I tried iPlayer which was fine, so I applied NASA logic (switch off and back on) the Guide re appeared!

Re: Idiosyncrasies of the YouView Box

fr8ys — Sat, 06 Jan 2024 14:06:08 GMT

I believe staff will send you a new one next week.

If you have any isoprop cleaner you may be able to free your button if it's sticky. Wet a cotton bud and gently apply round the button. Alternatively a wet wipe may help. Massage the button up and down and side to side while cleaning as if there is anything stuck underneath this may clear it.

Also search for resetting remote in the search bar in the forum as this may help.

I have assumed you have tried a change of batteries.

Hope something here works

Re: Idiosyncrasies of the YouView Box

Steamywee — Sat, 06 Jan 2024 15:07:12 GMT

@fr8ys Thanks for your reply, I'm surprised that the staff are working today!

Yes, I first changed the batteries but surprisingly the original ones are still good, it must be very low on power consumption as they must be every bit of 6 years old, possibly more!

The problem is not a sticky button, but a worn out "dimple"!

That's the only way I can describe it.

Having dissected a few other TV remote controls over the years, it seems there are basically two methods, one uses a conductive "mat" of buttons which complete the various circuits; the others mechanically depress small metallic dimples which click as they invert and complete the desired circuit.

These I think are of the latter type since you can usually feel the click as the dimples invert.

My volume rocker has lost its downward "click" and now stays inverted, so I have to be very careful how I use it or I end up transmitting that signal permanently! 🙁

I will be so pleased to get a replacement! 😁

On the subject of "Resetting" I have the PDF squirreled away on my PC and have had cause to use it on several occasions for both Remote pairing to TV and also for re-setting the box, though that can be a bit of a Pandora's box! 🤣

Re: Idiosyncrasies of the YouView Box

fr8ys — Sat, 06 Jan 2024 15:36:27 GMT

Ok good luck next week.

By the way us community stars are not staff. We volunteer our time to help those we can.

Re: Idiosyncrasies of the YouView Box

Steamywee — Sat, 06 Jan 2024 17:07:11 GMT

@fr8ys Yes, and thanks for your efforts!

I just assumed from your comment that "the team" were aware of my plight and replacement was probably in hand!

I hope it is, 'cos I've had no response from Freecycle!

No idea where to go for one otherwise! 😳

Re: Idiosyncrasies of the YouView Box

fr8ys — Sat, 06 Jan 2024 17:32:34 GMT

Amazon and eBay have them

Re: Idiosyncrasies of the YouView Box

Steamywee — Sat, 06 Jan 2024 18:02:04 GMT

@fr8ys Wow! that's opened up a whole new world of commerce to me!

Good to know that I don't have to bin a "not quite so perfectly good" YV Box!

I would of course much prefer to deal with TalkTalk than chance getting something similarly afflicted elsewhere!

I'll leave this thread open in the hope of hearing from "the team" maybe , next week, and thanks for your help. 👍

Re: Idiosyncrasies of the YouView Box

Karl-TalkTalk — Mon, 08 Jan 2024 07:55:35 GMT

I'll get a remote sent out to you.

Thanks

Karl.

Re: Idiosyncrasies of the YouView Box

Steamywee — Mon, 08 Jan 2024 10:36:20 GMT

Wow, thanks Karl much appreciated!👍

Re: Idiosyncrasies of the YouView Box

Karl-TalkTalk — Mon, 08 Jan 2024 10:37:31 GMT

You're Welcome 🙂

Regards

Karl

Re: Idiosyncrasies of the YouView Box

Steamywee — Thu, 11 Jan 2024 15:59:38 GMT

@Karl-TalkTalk @fr8ys Thank you guys, the remote arrived and is perfect!😌

Re: Idiosyncrasies of the YouView Box

fr8ys — Thu, 11 Jan 2024 16:10:00 GMT

Good news.

Re: Idiosyncrasies of the YouView Box

Anonymous — Fri, 12 Jan 2024 08:03:56 GMT

Good morning,

Excellent, glad to hear this 🙂

Michelle