topic Re: New TV Hub in TV

New TV Hub

vauxman — Mon, 08 Jan 2024 01:13:12 GMT

Hi,

So I've installed my new TV hub, but seem to have a problem with BBC iplayer showing UHD content?, it went through updates and re set its self several times, but no joy!

My netgem box was and is fine, shows UHD content, also checked the iplayer versions and both the same, thought these new boxes were 4K UHD, also can't find a link to the operating manual.

Only upgraded just to test as my netgem box won't let me select 3840x2160 30hz and just defaults to FHD, however, the new TV hub box shows 3840x2160 30hz on the display settings but TV content seems blurry at time's, like it can't refresh fast enough?

Any thoughts anyone,

Cheers.

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 08:08:58 GMT

Have you tried connecting the box to the router wired, so not using wifi to see if this changes anything ?

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 08:51:36 GMT

Hi Karl,

I'm Lan cable direct to the router..

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 09:15:00 GMT

Are you using the new Iplayer Beta or the standard Iplayer ?

I'm just testing my hub here with episode 1 of Muder is easy, that is showing in UHD, so far, no issues or breakup, bow is using WiFi.

Can you check your broadband speeds and confirm these are ok.

Thanks

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 10:29:14 GMT

Hi Karl,

I'm at work currently, will check when back shortly,

I'm using the standard iplayer and my speeds are okay as I remember, I will check as i say as may have done another update over night.

Just didn't show the UHD options on the iplayer page,

The tourist was just as standard display...

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 10:34:45 GMT

OK, let me know when you can, try the episode 1 of murder is easy, as that is showing as UHD and et me know if that has poor quality.

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 13:07:14 GMT

Hi Karl,

No, it's not showing at all,

I've checked the network and all okay. see images

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 13:29:50 GMT

Mine is showing the same info except app version is 29.36.13.1

Can you go to the google playstore, head over to your avatar image - top right, select Manage Apps, and see if there are any updates showing.

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 14:12:07 GMT

Oh okay,

I'll give that ago shortly 👍

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 14:48:00 GMT

No Problem 🙂

Best we make sure you have the latest version of the App and see if that behaves as it should.

Karl

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 15:15:28 GMT

Hi,

So I've updated what I can, factory reset the unit, logged back in to iplayer and still won't show the UHD content,

Very odd, tried the box on my smaller 43inch smart tv which is new and still doesn't show on the TV hub, but iplayer on the TV is fine, so not a network problem, 🤔,

Unless there will be further updates

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 15:18:57 GMT

Just to double check, now the app is up to date, in the ipalyer settings, is video quality set to 'Best' ?

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 15:25:47 GMT

yes 👍

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 15:27:36 GMT

I'm just about to try another hdmi 👍

Re: New TV Hub

Karl-TalkTalk — Mon, 08 Jan 2024 15:29:22 GMT

OK, I'm eager to see if this is the issue.

Karl.

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 15:37:41 GMT

no,

Still no UHD option,

What's your display setting g on your TV as mine is set to 3840x2160 @ 30hz, this is on my 65 inch monitor, was 60hz on my 43 inch Samsung but didn't make a difference anyway 🙄

Re: New TV Hub

vauxman — Mon, 08 Jan 2024 15:44:19 GMT

Just thought I'd check if BBC iplayer is in the app store and shows as not available on this device 😕

Re: New TV Hub

Karl-TalkTalk — Tue, 09 Jan 2024 07:17:48 GMT

that is strange as it should show available. Last thing to try is a factory reset so it can download and install all apps and play store fresh, If that doesnt work then we need to swap out the hub.

Karl

Re: New TV Hub

vauxman — Tue, 09 Jan 2024 09:13:16 GMT

Hi Karl,

I'm off today so what I'm going to do is factory reset, disconnect the lan and use my phone as a WiFi hotspot,

Just want to see if it is a broadband network issue as I have 2 units on my system that can potentially have uhd at anyone time, but during my tests they weren't on, so if an Internet issue this should prove, if not well the box must have an odd issue, I even spoke to BBC live chat and they can't comment as to why no uhd content and passing my finding on 🙄,

Once I've done the testing I'll message you my findings.

Just to note I have a 43inch Samsung tv connected to the net with BBC iplayer uhd content available to see and my talktalk 4k netgem box also showing BBC iplayer uhd content if I need it too connected to a 50 inch smart TV.

Pete

Re: New TV Hub

Karl-TalkTalk — Tue, 09 Jan 2024 09:17:07 GMT

ok, let me know what happens after you test.

Karl