topic Re: Replacement Remote Control in TV

Replacement Remote Control

Carly10 — Sun, 14 Jan 2024 21:44:29 GMT

Hi there,

Can anyone help me with how I go about getting a replacement remote control please, mine has been damaged? Had the box since Aug 2020 so it's a few years old.

Photos of box/ remote attached!

Thanks in advance 🙂

Re: Replacement Remote Control

Karl-TalkTalk — Mon, 15 Jan 2024 08:59:34 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks

Karl.

Re: Replacement Remote Control

Carly10 — Mon, 15 Jan 2024 09:15:42 GMT

Hi Karl,

I think I've added the phone number but couldn't see anywhere for the account number sorry?

Thanks,

Carly

Re: Replacement Remote Control

Karl-TalkTalk — Mon, 15 Jan 2024 09:25:45 GMT

I've ordered a replacement remote for you. This should be with you in about 48 hrs.

Regards,

Karl.

Re: Replacement Remote Control

Carly10 — Mon, 15 Jan 2024 09:29:32 GMT

Oh wow- that's fab! Thank you so much!

Re: Replacement Remote Control

Karl-TalkTalk — Mon, 15 Jan 2024 10:03:49 GMT

You're Welcome 🙂

Regards

Karl

Re: Replacement Remote Control

Chris7651 — Sat, 28 Dec 2024 16:12:20 GMT

Please can you send a new remote control

Re: Replacement Remote Control

Gliwmaeden2 — Sat, 28 Dec 2024 19:55:08 GMT

They don't any longer have a stock of remote controls.

Please start a new topic, @Chris7651 as this is another customer's old thread.

Return to the message board and click on start a topic.

Make sure that your community forum profile is completed too (via your avatar; settings; drop down menu; Personal Information. SAVE CHANGES.)

Staff will respond after the weekend to your new post, and probably send a new box.