https://community.talktalk.co.uk/t5/TV/TV-remote-control/m-p/3015998#M185370 <P>My remote control is faulty. The navigation circle will not shift to the left. All other functions work fine. I basically need a new remote.</P><P>I have spent 30 minutes on the phone helpline and got nowhere before giving up.</P><P>I then spent 1hr 45mins on the online chat line speaking to 3 different people, the last of which said the boss would ring back in 2 hours.</P><P>24 hours later I have heard nothing.</P><P>This is appalling service over a simple matter.</P><P>Any advice?</P> Wed, 17 Jan 2024 16:46:03 GMT drfield 2024-01-17T16:46:03Z https://community.talktalk.co.uk/t5/TV/TV-remote-control/m-p/3015998#M185370 <P>My remote control is faulty. The navigation circle will not shift to the left. All other functions work fine. I basically need a new remote.</P><P>I have spent 30 minutes on the phone helpline and got nowhere before giving up.</P><P>I then spent 1hr 45mins on the online chat line speaking to 3 different people, the last of which said the boss would ring back in 2 hours.</P><P>24 hours later I have heard nothing.</P><P>This is appalling service over a simple matter.</P><P>Any advice?</P> Wed, 17 Jan 2024 16:46:03 GMT https://community.talktalk.co.uk/t5/TV/TV-remote-control/m-p/3015998#M185370 drfield 2024-01-17T16:46:03Z https://community.talktalk.co.uk/t5/TV/TV-remote-control/m-p/3016087#M185373 <P>Hi</P> <P>&nbsp;</P> <P>So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info" target="_blank"><SPAN style="color:#0000ff;"><U>'Community Profile'</U></SPAN></A>.</P> <P>&nbsp;</P> <P>Thanks &nbsp;</P> <P>Karl. &nbsp;&nbsp;</P> Thu, 18 Jan 2024 09:10:01 GMT https://community.talktalk.co.uk/t5/TV/TV-remote-control/m-p/3016087#M185373 Karl-TalkTalk 2024-01-18T09:10:01Z