Various problems since having full fibre fitted

padley8634 — Fri, 19 Jan 2024 10:03:28 GMT

Since having full fibre my Tv has developed several faults

During a recorded programme it will suddenly go blank and then go through the start up procedure

When adjusting volume we get this really loud voice saying volume set at whatever selected

Also when switching on it takes up to a minute to go through the set up procedure every time

Also unable to get ITV X

Any help would be appreciated

Re: Various problems since having full fibre fitted

fr8ys — Fri, 19 Jan 2024 10:19:40 GMT

The change to fibre should make no difference to the TV box.

Regarding the voice it sounds like an help function somewhere has been switched on but I've not heard of this before with the box. Could it be your TV giving this advice?

As for ITVX, Please see the pinned post at the top of the TV forum, here.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

As for the box playing up, have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

topic Re: Various problems since having full fibre fitted in TV

Various problems since having full fibre fitted

Re: Various problems since having full fibre fitted