topic Re: USB stick not working in 4k TV Box in TV

USB stick not working in 4k TV Box

Missjudgement — Sun, 21 Jan 2024 16:51:36 GMT

I have the 4k box. Purchased a 256 SanDisc USB stick. Formatted on PC. Put it into TV Box .... nothing. Almost 70 years and not technically minded. What am I doing wrong ? Any help appreciate 🙏

Re: USB stick not working in 4k TV Box

fr8ys — Sun, 21 Jan 2024 18:39:07 GMT

Where did you buy the stick from? eBay and other sites are awash with fakes and the box is very susceptable to these.

The box will also format the stick. This is done normally automatically when inserted, but there is also a way to do this via settings menu.

Hope this helps

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Mon, 22 Jan 2024 07:57:20 GMT

Did you manage to get the USB stick working in the TV Box ?

Karl.

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 11:41:08 GMT

I posted asking the same thing but got no reply. I'm fine with technology, but I cannot get my USB to format to record. I have tried 2 brand new SanDisk bought from a shop, and even tried preformatting on laptop which I saw suggested by Netgem. But so far nobody has been able to provide a solution. Major flaw with this 4k box.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 12:09:38 GMT

did the box recognise the stick, where there any errors?

Karl

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 12:21:26 GMT

It recognises that a USB is there and asks if I want to initialize it. I click yes, it looks like it's working, but then a message comes up saying unable to format drive. No actual error code.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 12:23:41 GMT

If you format the stick on your pc, can you access this from the pc ok?

Karl.

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 12:25:43 GMT

Yes. No problem.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 12:30:37 GMT

OK, I would try a box reset and see if that clears the issue, if not we could try swapping out the box.

Karl

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 12:33:54 GMT

Do you mean a factory reset rather than turn off totally and leave for a while?

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 12:37:08 GMT

yes, you can initiate this by pressing the button on the side 5 times.

Karl

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 12:40:09 GMT

OK I'll try it shortly and report back.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 12:48:11 GMT

No Problem 🙂

Karl

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 14:45:14 GMT

I've done the whole factory reset and set everything up again, and even re-checked the USB in my PC. But it's still just saying cannot format hard disk.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Wed, 24 Jan 2024 15:12:41 GMT

add your phone number or account number to your 'Community Profile' and I'll swap out the TV box to see if it's at fault.

Thanks

Karl.

Re: USB stick not working in 4k TV Box

Luna1 — Wed, 24 Jan 2024 15:40:33 GMT

Done.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Thu, 25 Jan 2024 08:23:46 GMT

replacement is on the way.

Thanks

Karl.

Re: USB stick not working in 4k TV Box

Luna1 — Sat, 03 Feb 2024 15:27:08 GMT

Hi. I received my new box, and the recording function is now working fine. Cheers.

Re: USB stick not working in 4k TV Box

fr8ys — Sat, 03 Feb 2024 15:35:15 GMT

Good news.

Re: USB stick not working in 4k TV Box

Karl-TalkTalk — Mon, 05 Feb 2024 06:09:37 GMT

Hi @Luna1

Excellent, thanks for confirming, I'll send a quick survey to rate your interaction with our Community.

Regards,

Karl.