topic Re: New talktalk tv hub not 4K UHD. in TV

New talktalk tv hub not 4K UHD.

vauxman — Wed, 17 Jan 2024 12:21:47 GMT

so i have received my new replacement tv box as itv x no longer available on my original youview box,

tried everything to get BBC iPlayer to show 4K UHD content but doesn't, i'm convinced these boxes are NOT 4K UHD compliant!

Re: New talktalk tv hub not 4K UHD.

Karl-TalkTalk — Thu, 18 Jan 2024 09:14:59 GMT

UHD Content is working ok on my box here.

@fr8ys - your box is relatively new, if you get a min, can you see if you can select any UHD Content from I player.

Thanks

Karl.

Re: New talktalk tv hub not 4K UHD.

fr8ys — Thu, 18 Jan 2024 10:27:27 GMT

Yes I can @Karl-TalkTalk

Might be worth checking the iPlayer settings are set to best quality (I think this needs to be done by device and may not be an account level option).

Also, I had to change my HDMI input settings to UHD on both sound and vision, (changing one changed the other) as some TVs are automatic on picking up UHD devices and others require them manually set. Once I set mine I then found the colours to be too bright and adjusted the colour too to reflect my personal preference. Changing for this input did not affect any other HDMI input.

Hope this helps @vauxman

Re: New talktalk tv hub not 4K UHD.

fr8ys — Thu, 18 Jan 2024 10:31:29 GMT

Btw, I've assumed as you are asking that the TV is a 4k one, as the box sets the output according to the information the TV sends on set up, so it may not send or find UHD content if the TV is incompatible.

Re: New talktalk tv hub not 4K UHD.

Karl-TalkTalk — Thu, 18 Jan 2024 10:41:23 GMT

thanks for checking. The boxes do put out uhd content then, so it is a strange issue.

Karl

Re: New talktalk tv hub not 4K UHD.

vauxman — Thu, 18 Jan 2024 12:45:39 GMT

Hi all,

yes i've double and triple checked my setting and are set to 3840 x 2160 @30HZ UHD via the HDMI input port resolution.

the HDMI's are V1.4 , but i tried the box on my latest smaller 43 inch Samsung 4K UHDTV which is HDMI 2.1, i connected the box to it and still didn't show the BBC Iplayer UHD content, my monitor is a high end unit which actual 4k. 4096 x 2160 via the display port input, i've ordered a lead and it's on it's way so will see what that shows when here.

Re: New talktalk tv hub not 4K UHD.

Anonymous — Fri, 19 Jan 2024 08:51:31 GMT

Morning,

Ok thanks for the update and please let us know how you get on.

Thanks

Michelle

Re: New talktalk tv hub not 4K UHD.

fr8ys — Fri, 19 Jan 2024 09:23:59 GMT

Hi again,

Did you use the HDMI cable that came with the box? If not try that.

You could also try a factory reset on the box in case the iPlayer has become corrupted during set up somehow.

When I log into the iPlayer the Tourist is the first show shown with an HDR symbol showing.

Re: New talktalk tv hub not 4K UHD.

vauxman — Fri, 19 Jan 2024 12:10:27 GMT

Hello yes I used the HDMI provided,

I am now linked to my monitor via the displayport which gives me 3840x2160 @60@60hz.

I have borrowed a netgem Talktalk box from my neighbour and that works fine, I have uhd symbols, but not with the android box.

1st 2 images are the netgem box, other 2 are android talktalk box.

Re: New talktalk tv hub not 4K UHD.

fr8ys — Fri, 19 Jan 2024 13:57:26 GMT

I'd try a factory reset then in case something has corrupted the software.

Re: New talktalk tv hub not 4K UHD.

vauxman — Fri, 19 Jan 2024 14:09:05 GMT

Hi,

Yes, I've already tried this too, still to no avail, BBC app is even on the latest software 😕.

Can I have an image from anyone to show the UHD symbols on BBC iplayer please on these boxes.

Re: New talktalk tv hub not 4K UHD.

Karl-TalkTalk — Mon, 22 Jan 2024 09:15:06 GMT

Just checked again on my box, the Tourist is showing in UHD.

Pick below, if you look at the tile for the Tourist, you can see it shows UHD in the top left corner of the tile.

Karl.

Re: New talktalk tv hub not 4K UHD.

fr8ys — Mon, 22 Jan 2024 09:58:14 GMT

I've just plugged my box into my non 4k box and the tourist is not showing as being in UHD.

On my 4k box it shows as UHD.

It would therefore seem that the box or iPlayer is reading the best resolution for the TV it is plugged into, so if your TV is not 4k or iPlayer doesn't read it as 4k the UHD option is not available.

Re: New talktalk tv hub not 4K UHD.

vauxman — Mon, 22 Jan 2024 12:12:24 GMT

Hi Karl,

Thanks for the information,

I will be checking again later and see if I have a setting wrong but I'm 99% I've done this already,

If no joy, I will return this unit as I've already sent the last one back.

I'll let you know when I'm home.

Thanks again 👍

Re: New talktalk tv hub not 4K UHD.

vauxman — Mon, 22 Jan 2024 12:14:05 GMT

Hi,

Thanks for the info, I will be checking again later when I'm home.

If no good, I'm going to return the unit.

Thanks again for your support.

Pete.

Re: New talktalk tv hub not 4K UHD.

vauxman — Mon, 22 Jan 2024 16:23:15 GMT

Hi,

So I tried again, via the HDMI 1 input on my monitor (V1. 4) and the max the monitor will go upto is 3840x2160 @30hz, (will go up to 4096x2160 but depends on the input signal) this should be fine apart from a slight judder due to the refresh rate, again I tried the display port (1.2 HRD or HDR2) which I achieve 3840x2160 @60hz, a smooth image and no judder, then I go to the iplayer and still will not see the UHD symbols?

factory reset the box and started again, checked for the latest iplayer update and running... See image...

So I'm at a loss with this box, it's either the monitor or some EDID handshake with the android box.

I tried a netgem 4k box and working okay.

all terminal settings been checked on the HDMI inputs and the Displayport and all okay, so i either need the Netgem box or........

Re: New talktalk tv hub not 4K UHD.

fr8ys — Mon, 22 Jan 2024 17:24:22 GMT

I've just done couple of Google searches and it may be your refresh rate the box doesn't like.

The search suggests a refresh rate of 60hz is the norm for 4k / UHD.

I'm not that technically minded so taking a guess here.

Do you know someone with a 4k TV rather than your monitor on which to test?

Re: New talktalk tv hub not 4K UHD.

vauxman — Mon, 22 Jan 2024 17:46:14 GMT

Hi,

Yes I tried on my smaller 43inch tv which is 4k uhd and hdmi 2.1 and is 60hz,

I don't think it's the refresh rate to be honest as I've ran at 30hz so should still work but will have a slight judder with moving content.

I even thought maybe an Internet speed issue, so tried via my phone network and was still the same issue,

Very odd, honestly not sure why at the moment,

🙄

Re: New talktalk tv hub not 4K UHD.

vauxman — Thu, 25 Jan 2024 16:38:07 GMT

Hi all,

Any more thoughts on this scenario I'm going through,

As I say, tried my Samsung tv and still no UHD content on BBC iplayer.

I still also haven't had a link to the operating instructions.

If no joy with this box I will have to send it back and prompt for the netgem box.

Thanks

Re: New talktalk tv hub not 4K UHD.

fr8ys — Thu, 25 Jan 2024 17:26:09 GMT

No, sorry, exhausted my suggestions.