topic Re: Eero6 5ghz connection in TV

Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 08:53:57 GMT

I am having difficulty with connecting my new Samsung tv to 5ghz on my eero 6, it is currently on 2.4ghz and I can't stream 4k contents. Please I need help to resolve this issue. Thanks

Re: Eero6 5ghz connection

Chris-TalkTalk — Tue, 30 Jan 2024 09:00:04 GMT

Hi Felix,

Is it just the TV that you are having problems with?

Chris

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 09:09:47 GMT

Hi Chris,

Thanks for your prompt response.

Yes I noticed from the eero app that the tv is connected to 2.4ghz even though it has a dual band and can connect to 5ghz. But other devices from the app are on 5ghz and also from the available WiFi networks around me they all indicate 5ghz on them but mine doesn't. Thanks

Re: Eero6 5ghz connection

Chris-TalkTalk — Tue, 30 Jan 2024 09:28:35 GMT

OK thanks. How far is the TV from the nearest eero? Is it in the same room?

Chris

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 09:38:45 GMT

Both the TV and eero router are in my living room.

Re: Eero6 5ghz connection

Chris-TalkTalk — Tue, 30 Jan 2024 09:56:41 GMT

OK, could you just explain exactly what happens when you currently try to stream 4k content?

Chris

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 10:00:54 GMT

The speed test on 2.4ghz is low and the 4k videos doesn't play.

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 10:05:53 GMT

I think the only issue is the lack of options to change the channels on the router. Setting them manually to channels 36-44 would fix the issues. With the current Eero 6 router stuck at channel 155, 5GHz band is very restricted and some of my devices cannot get the speed I contracted. I cannot stream 4K content on Netflix or Disney+ without interruptions, since my TV cannot connect to 5GHz - Channel 155

Re: Eero6 5ghz connection

KeithFrench — Tue, 30 Jan 2024 11:27:22 GMT

If your TV is WiFi 5, it is incredibly unlikely to be compatible with channel 155.

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 11:29:23 GMT

Please how can this be resolved?

Re: Eero6 5ghz connection

KeithFrench — Tue, 30 Jan 2024 11:43:12 GMT

I will pass this back to TalkTalk.

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 11:44:28 GMT

Thanks Keith

Re: Eero6 5ghz connection

Chris-TalkTalk — Tue, 30 Jan 2024 14:32:17 GMT

Hi Felix2014,

Could you just retest and let me know if you can now connect the TV on the 5GHz band

Chris

Re: Eero6 5ghz connection

Felix2014 — Tue, 30 Jan 2024 16:10:55 GMT

Hello Chris,

I just retested and it is still on 2.4ghz.

Re: Eero6 5ghz connection

Anonymous — Wed, 31 Jan 2024 07:18:19 GMT

Morning,

Thanks for confirming. I've passed this straight over to our Devices Team now and have asked the team to apply the fix to resolve this particular issue. I will post back here to confirm as soon as this has been completed.

Thanks

Michelle

Re: Eero6 5ghz connection

Felix2014 — Wed, 31 Jan 2024 07:28:54 GMT

Morning Michelle,

Thanks for your assistance.

Re: Eero6 5ghz connection

Anonymous — Wed, 31 Jan 2024 07:33:11 GMT

Hi Felix,

You're welcome. I'll post back as soon as this has been completed.

Michelle 🙂

Re: Eero6 5ghz connection

Anonymous — Thu, 01 Feb 2024 10:43:45 GMT

Hi Felix,

No additional update as yet. If I dont hear anymore by the end of the day then I will chase this for you.

Thanks

Michelle

Re: Eero6 5ghz connection

Anonymous — Fri, 02 Feb 2024 06:48:56 GMT

Morning Felix,

I've just chased the team for an update now.

Thanks

Michelle

Re: Eero6 5ghz connection

Felix2014 — Fri, 02 Feb 2024 06:52:40 GMT

Morning Michelle,

Thanks for your efforts and assistance.