topic Re: 4K Box and USB not working in TV

4K Box and USB not working

Bob1950 — Mon, 05 Feb 2024 18:42:00 GMT

Yes I have this same problem.

Purchased a 512GB USB stick. Formatted it to NTFS then inserted it in to the 4K TV slot and the box stated it had recognised the stick and did i want to initialise it. Selected the button and it seemed to start. After a minute or two I got a message stating the USB could not be initialised.

So I tried again and formatted the stick inserted into the 4K TV box USB slot. Same thing occurred.

I then tried to get help via the Chat Help Bot.

Round in circles until I got an agent. Then after 30 mins I was told it was not in their area but in Community Fibre who could do diagnostics.

What they could be to solve this problem by some diagnostics I just do not know. I was happy with the previous DM372 box . The only real problem was getting ITVx.

Is there a solution. Do you have to purchase a specific USB stick?

Re: 4K Box and USB not working

ferguson — Mon, 05 Feb 2024 18:54:53 GMT

If the stick is from a reputable maker then it should work. Try formatting in Fat32.

Re: 4K Box and USB not working

Karl-TalkTalk — Tue, 06 Feb 2024 06:12:10 GMT

Some larger sticks can have issued so I would stick with a 256gb USB Stick from a reputable make, Sandisk etc.

Thanks

Karl.

Re: 4K Box and USB not working

Bob1950 — Tue, 13 Feb 2024 11:37:19 GMT

So the 512GB I had tried didn't work.

So I purchased a 128GB SanDisk Ultra for £12 from Amazon.

Arrived and I open and inserted it directly into the 4K TV Box.

Initialised with no problem. Surprise!
Looks like that size would record at least 100 hours of TV.

I think that there should be some way to ensure that the USB Sticks being used meet a specific standard as not all sticks are the same in delivering the correct results!

So I recommend SanDisk to overcome this unexpected problem for those just about to get a new 4K TV Box.

Now if there was a way to organise the menu at the top of the page as the recordings icon is almost the last item on the left so there is a bit of scrolling to get to it..

Re: 4K Box and USB not working

Bob1950 — Tue, 13 Feb 2024 11:38:33 GMT

My Windows only allows NTFS and exFAT

Re: 4K Box and USB not working

ferguson — Tue, 13 Feb 2024 13:22:25 GMT

In which case worth trying exFAT, although no longer relevant in this case it seems.

Re: 4K Box and USB not working

Bob1950 — Wed, 14 Feb 2024 10:58:40 GMT

Did try both format types and neither worked.

The USB that didn't work.

512GB USB stick that didn't work

Re: 4K Box and USB not working

Russpng — Wed, 19 Jun 2024 22:17:44 GMT

I have formatted USBs to NTFS and ExFAT and the box simply says "USB not recognised"

Does TalkTalk have a way of supporting their customers - why not sell us USB sticks that work. I have spent so much time trying to make this work.

Re: 4K Box and USB not working

ferguson — Thu, 20 Jun 2024 00:03:42 GMT

@Russpng

It's always best to start your own topic. What make/capacity of USB stick are you using?