topic Re: TV hub loosing connection with remote in TV

TV hub loosing connection with remote

Janatarl — Sun, 04 Feb 2024 20:06:05 GMT

Hi there loving my new tv hub. But in the 24 hours I've had it it just keeps losing connection with the remote. I have reset it up from scratch already three times. Each time I do it it's ok for a while then loses it again. Sometimes disconnecting the power has worked for a short time as.well. Holding down home and ok shows that it is in fact connected "RC408 connected" but still is unresponsive . I'm just wondering whether I might have a dud box?

Re: TV hub loosing connection with remote

Karl-TalkTalk — Mon, 05 Feb 2024 06:30:46 GMT

Have you tried a factory reset of the box ?

Karl

Re: TV hub loosing connection with remote

Janatarl — Mon, 05 Feb 2024 22:45:21 GMT

Hi Karl, yes I have that's what I mean when I say I've set it up from scratch three times.

Re: TV hub loosing connection with remote

Karl-TalkTalk — Tue, 06 Feb 2024 06:14:24 GMT

Ok, thanks for confirming. I'll get this swapped out for you, another is on the way.

Thanks

Karl.

Re: TV hub loosing connection with remote

Janatarl — Tue, 06 Feb 2024 13:37:41 GMT

karl no need I've been testing heavily since yesterday and the problem appears to have sorted itself out. No need to send a new box.

Re: TV hub loosing connection with remote

Karl-TalkTalk — Tue, 06 Feb 2024 14:13:47 GMT

OK. I'll cancel the order request. Let me know if there are any further issues.

Regards,

Karl.

Re: TV hub loosing connection with remote

Janatarl — Tue, 06 Feb 2024 14:28:49 GMT

Thanks Karl I might have managed to do it myself? I hope so.

Re: TV hub loosing connection with remote

Karl-TalkTalk — Tue, 06 Feb 2024 14:30:00 GMT

No Problem 🙂

Karl

Re: TV hub loosing connection with remote

Janatarl — Wed, 07 Feb 2024 09:58:44 GMT

whats going on after having spent 30 mins on the phone to customer services cancelling the replacement box.. i now have an email from Yodel saying it will be delivered?

Re: TV hub loosing connection with remote

Karl-TalkTalk — Wed, 07 Feb 2024 10:48:56 GMT

Sorry about this. The order was cancelled but the logistics team must have dispatched the box before they got the notification.

You can refuse delivery, or I can send a pre paid returns bag for the box.

Karl

Re: TV hub loosing connection with remote

Janatarl — Wed, 07 Feb 2024 11:17:50 GMT

Thanks Karl! I darent refuse it.. God know what issues that would cause me! I have a returns label already as it came with the current hub. I suppose Ill have to do that.

Re: TV hub loosing connection with remote

Karl-TalkTalk — Wed, 07 Feb 2024 11:26:24 GMT

OK, No Problem 🙂

Karl