topic Re: Recording on the new TV box in TV

Recording on the new TV box

EJane — Fri, 08 Sep 2023 13:54:48 GMT

Hi there, my Mum is a TalkTalk user and has recently had one of the new TV boxes setup. The engineer advised her to buy a USB stick so she could record her programmes (as she watches many hours of TV). When she tried to record something yesterday for the first time, it didn't let her change channels while she was recording, which seemed to defeat the object?

I have a hard drive for my new box (which is exactly the same) and I have no problems with recording and watching other channels at the same time. Is this not the case for the USB stick or is there something we need to change in the settings?

Thanks in advance for any help - this is Mum's lifeline and so is quite stressful at present as she can't use it

Re: Recording on the new TV box

ferguson — Fri, 08 Sep 2023 14:06:07 GMT

That is the way the new boxes work I'm afraid. You can only record the channel you are watching, or record in when you are not watching of course, for future viewing. But you cannot record and watch two separate channels at the same time, as they only have a single tuner. One way around this which a number of people have used is to get an aerial splitter so that you can connect to the box and the TV separately. That way you can record something on the box while watching another channel on the TV. A bit more convoluted I know, but there we are.

Re: Recording on the new TV box

EJane — Fri, 08 Sep 2023 15:44:07 GMT

Hi Ferguson

Thanks for this reply, but as mentioned I have been able to record channels I'm not watching with a hard drive attached. It would be useful to know if anyone else has had success this way? I don't want my Mum to spend out on a hard drive if this is not a usual work around.

Thanks

Re: Recording on the new TV box

ferguson — Fri, 08 Sep 2023 16:02:46 GMT

You cannot record a different channel whilst watching another at the same time. Perhaps I am misunderstanding your point? Whether you are using a hard drive or memory stick is immaterial.

Re: Recording on the new TV box

Karl-TalkTalk — Mon, 11 Sep 2023 06:25:35 GMT

Just to confirm the advice from my Community colleague, the TV boxes that TalkTalk now provide only have a single tuner, so you can only record one channel whilst watching it, unless you use an aerial splitter to watch a second channel directly on the TV via the TV Tuner.

Karl

Re: Recording on the new TV box

Missjudgement — Thu, 08 Feb 2024 16:58:34 GMT

A real own goal with these new boxes, the previous one was much better just needed improving to speed it up.

I have bought a splitter but lost the HD channels when I put it into the back of the box. Clearly not the right place to put it.

Could someone give me the Idiots Guide to fitting the splitter please. Nearer 70 than 60 so technology is a real challenge sadly.

Re: Recording on the new TV box

ferguson — Thu, 08 Feb 2024 17:02:19 GMT

@Missjudgement

I am not sure what kind of "splitter" you mean? In any event, rather than posting on an old and dormant thread it is best to start your own topica and then we can try to help.

Re: Recording on the new TV box

Gliwmaeden2 — Thu, 08 Feb 2024 18:41:33 GMT

@Missjudgement, just follow up on the thread that you had already started. It is here:

https://community.talktalk.co.uk/t5/TV/4K-Box-No-HD-and-Channels-Unavailable/td-p/3021310#M185840

Look out for a response during the day. Staff are on here from early business hours Monday-Friday.

Re: Recording on the new TV box

Marlon1 — Thu, 08 Aug 2024 16:02:58 GMT

I know your post was a long time ago but I just popped in the same question and up came yours.

Did you ever get it sorted?

I bought a smart tv and got a new tt box at the same time.

I also cannot record. It says please insert a USB disc. ??

It's all beyond me. My old tt box just used to record for me. Was

So easy. Now I read from the other comments that you cannot

record a programme and watch something else at the same time!.?

What is the point of having this tt box then. ?

Re: Recording on the new TV box

Karl-TalkTalk — Fri, 09 Aug 2024 09:48:44 GMT

TalkTalk no longer provide a recording TV Box.

Thanks

Karl.