topic TalkTalk 4K Box staying on red and TV not turning on. in TV

TalkTalk 4K Box staying on red and TV not turning on.

Geoff15 — Sat, 10 Feb 2024 14:54:10 GMT

TalkTalk 4K Box staying on red and TV not turning on. Is the problem with the box or the TV ?

Re: TalkTalk 4K Box staying on red and TV not turning on.

fr8ys — Sat, 10 Feb 2024 15:34:44 GMT

Have you tried new batteries in the remote?

Have you tried turning the box on via the button on the side of the box?

The TV itself shouldn't be affected by box issues. You should be able to turn the TV on with its remote.

If no joy, try resetting the box. Press the button on the box 5 times and it will reset.

Re: TalkTalk 4K Box staying on red and TV not turning on.

Geoff15 — Sat, 10 Feb 2024 15:49:19 GMT

Yes, the batteries are new. I've just reset the 4K box by pressing the button. When the button is depressed the LED is blue, but when I release the button the LED turns red.

Re: TalkTalk 4K Box staying on red and TV not turning on.

fr8ys — Sat, 10 Feb 2024 16:02:56 GMT

Have you pressed it 5 times in quick succession?

It will run through the set up process again.

Re: TalkTalk 4K Box staying on red and TV not turning on.

Geoff15 — Sat, 10 Feb 2024 16:17:11 GMT

Hi fr8ys - I have successfully reset the 4K box and the LED is now blue. However, the Samsung TV is still not switching on.

Re: TalkTalk 4K Box staying on red and TV not turning on.

fr8ys — Sat, 10 Feb 2024 17:02:22 GMT

If you have reset the box the TV needs to be on so you can view this process.

Do you mean that turning the box on does not turn your TV on?

If so then the TV is not picking up via the HDMI that the box is on. If you have another HDMI port try plugging in to that.

Or do you mean the box remote will not control your TV?

The box requires a supporting device to have CEC (i think its called) protocol. The box has this and you can turn this on in the settings. Check your TV to see if this can be turned on. It may be that your TV does not have this protocol. Not all do.

Even with this, not all functions can be mapped across.