topic Re: New TV hub won't connect in TV

New TV hub won't connect

Normy — Sun, 18 Feb 2024 11:06:20 GMT

I received a new TV box when I renewed my contract. When I connected it initially it started set up then stopped. Now I can't get any connection to the TV, even though the TV recognises that the box is there. I connected all the cabling from the old box which still works fine with those connections. The box seems to respond to the remote. I've tried reset by pressing the on/off button 5 times. But nothing works.

Re: New TV hub won't connect

fr8ys — Sun, 18 Feb 2024 15:14:31 GMT

As nothing happened when you pressed the on off button 5 times, can you confirm if you have the Netgem 4k box or the TV Hub, as resets different between the 2?

I'd suggest trying taking all leads out of the box and TV and resetting them to ensure there is a good connection at both ends and then trying a reset

please see here for instructions on resetting of the boxes.

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Please let us know how you get on.

Re: New TV hub won't connect

Normy — Sun, 18 Feb 2024 16:40:13 GMT

Hi. It's the Netgem box N7950.

Re: New TV hub won't connect

fr8ys — Sun, 18 Feb 2024 17:09:54 GMT

All I can suggest then is to try resetting the cables and then try the 5 times reset with the on off button. Wait until the light is blue, then firmly press 5 times in quick succession.

If it doesn't work then staff will be back tomorrow to review further.

Re: New TV hub won't connect

Normy — Sun, 18 Feb 2024 17:39:39 GMT

Success! Bit of a schoolboy error actually. I was trying to use the existing HDMI cable from the old box. When I switched to the cable supplied with the new box everything worked fine.

Thanks very much for the advise. Much appreciated.

Re: New TV hub won't connect

fr8ys — Sun, 18 Feb 2024 18:15:19 GMT

Great. Pleased it's working.