topic Re: Cancelling TV Boost. Impossible. in TV

Cancelling TV Boost. Impossible.

RobKM — Sun, 25 Feb 2024 15:43:40 GMT

We never use our TV Boost, so thought I'd try and cancel it. There's a message saying on the website, saying you need to speak to someone to do that, so called up and got a recorded message in the end, saying that speaking to someone is 'so 2022' and it can be done via text, so received the text with a link, which I clicked, but apparently, the people on the other end of the link are way too busy to discuss a cancellation.

What a complete disingenuous con'!

The typical kind of thieving tactics that all companies exhibit!

Thieving gits!

Re: Cancelling TV Boost. Impossible.

KeithFrench — Sun, 25 Feb 2024 15:47:54 GMT

The way to remove this is to talk to the Loyalty dept. Their direct number is 0345 1725157.

Re: Cancelling TV Boost. Impossible.

RobKM — Sun, 25 Feb 2024 15:56:22 GMT

Thanks for the tip Keith.

Just tried calling them, but guess what??

They're closed!

So 1982.....

Re: Cancelling TV Boost. Impossible.

KeithFrench — Sun, 25 Feb 2024 16:03:19 GMT

I don't know what their opening hours are, but as they are not service critical, it does not surprise me that they are not open on Sundays.

Re: Cancelling TV Boost. Impossible.

Karl-TalkTalk — Mon, 26 Feb 2024 08:20:41 GMT

They are open now and through the day if you want to give them a call.

Thanks

Karl.