You view box

Peter1005 — Thu, 29 Feb 2024 18:28:51 GMT

My you view box which I have had for many years has stopped recording, playing back and I cannot switch channels, I have tried all troubleshooting to no avail.

I need a new box how do I get one?

Re: You view box

fr8ys — Thu, 29 Feb 2024 18:47:29 GMT

You say you have tried all options to rectify

To clarify, have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

As for a new box, you will need to phone and probably recontract to obtain a new box.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Hope it works and please let us know how you get on.

Re: You view box

Anonymous — Fri, 01 Mar 2024 07:29:13 GMT

Hi Peter,

How are you getting on?

Thanks

Michelle

topic You view box in TV

You view box

Re: You view box

Re: You view box