topic Re: Activation link to Now TV add ons in TV

Activation link to Now TV add ons

GVtop — Tue, 05 Mar 2024 14:44:24 GMT

I’m a returning customer and every time that my contract is up for renewal I have had to face the challenge of receiving the activation link for the NOW TV add ons. This month I have been over charged, again, after no receiving the link via email, the order has been rejected and an escalation had to be raised.
Hope to get my money back but in the mean time is all up in the air…
Why has it become such a hassle renewing a contract with TalkTalk/Now Tv?

Re: Activation link to Now TV add ons

Karl-TalkTalk — Wed, 06 Mar 2024 08:01:02 GMT

I can see our colleagues have escalated this for you however I have also raised an escalation to our development teams as there are a couple of open orders on your account preventing the order for the activation email from sending.

I have requested these orders are manually completed.

Thanks

Karl.

Re: Activation link to Now TV add ons

Karl-TalkTalk — Thu, 07 Mar 2024 08:58:23 GMT

Our back end teams have completed any open orders on your account.

I can see you have called in yesterday. A complaint has been raised for you and assigned to our Loyalty Teams who will now take this case forward for you, and contact you directly.

Thanks

Karl.

Re: Activation link to Now TV add ons

GVtop — Thu, 07 Mar 2024 09:16:28 GMT

Thanks very much!

Re: Activation link to Now TV add ons

Karl-TalkTalk — Thu, 07 Mar 2024 09:21:35 GMT

You're Welcome 🙂

Regards

Karl