topic Re: Sound dropping on new 4K Hub in TV

Sound dropping on new 4K Hub

Twist — Fri, 08 Mar 2024 21:30:44 GMT

Hi again - separate post, as different issue

Received and set up new hub today. We are having problems with sound dropping out for a few seconds every minute or two, so we are regularly missing a few words from sentences. Quite annoying. Cant find any settings to check or adjust.

We have an older lg tv and use with lg soundbar. I tried disconnecting the soundbar in case this was part of the problem, but it made things worse - we could get no sound at all. Have had to reconnect the soundbar. I never expected all these problems with a new hub. (I have a separate post re not being able to add programs to watchlist) Is the hub now the only available tv box ?

Re: Sound dropping on new 4K Hub

fr8ys — Fri, 08 Mar 2024 23:17:33 GMT

Are you using the supplied HDMI cable?

The box needs a higher rated cable than the old boxes and others have reported similar issues, which were resolved by changing the HDMI.

Re: Sound dropping on new 4K Hub

Twist — Sat, 09 Mar 2024 14:13:37 GMT

Yes, using supplied cable. Switched everything off in frustration last night. Today, sound doesn’t appear to be dropping but can no longer adjust volume with hub remote, only through soundbar !! Whole thing becoming a bit of a nightmare.

Re: Sound dropping on new 4K Hub

Karl-TalkTalk — Mon, 11 Mar 2024 08:34:44 GMT

You can go through the settings and see if the remote can be paired with the TV however if the soundbar is controlling the master volume, the remote may not operate the soundbar volume.

Thanks

Karl.