topic Re: Can’t use Netflix in TV

Can’t use Netflix

assus1 — Sun, 24 Mar 2024 19:08:39 GMT

I joined Netflix yesterday. I have two TalkTalk TV boxes. When I login to Netflix via the app, on each, I’m advised that my package doesn’t include Netflix streaming on this device or words to that effect.

Not sure what to do.

Re: Can’t use Netflix

fr8ys — Sun, 24 Mar 2024 19:29:16 GMT

If your package is the basic with adverts, the boxes do not support this package.

You can either contact customer services by phone to discuss a new box but you will probably need to recontract or use something like an Amazon Firestick or Roku Stick.

Re: Can’t use Netflix

Karl-TalkTalk — Mon, 25 Mar 2024 08:14:08 GMT

Hi @assus1

Does the Netflix access work correctly from a browser on your PC or via the phone app ?

Thanks

Karl.

Re: Can’t use Netflix

cassie15 — Sun, 02 Jun 2024 13:01:30 GMT

I have the same problem I cannot access Netflix app or itvx with my box. What is the point of having a talk talk box

Re: Can’t use Netflix

fr8ys — Sun, 02 Jun 2024 14:28:02 GMT

If you want a new box, Please see the pinned post at the top of the TV forum, here.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

If you require further help, please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Can’t use Netflix

Cooper56 — Tue, 17 Dec 2024 18:45:35 GMT

I've just rejoined Netflix paying for the more expensive package with no adverts. My understanding was my Talktalk box would support this. It doesn't & I'm now paying for something I can't view. How can I get a box that will show Netflix & ITVX, presumably this will also cost more money. Been with Talktalk a long time but this isn't a good service.

Re: Can’t use Netflix

fr8ys — Tue, 17 Dec 2024 19:43:11 GMT

Follow the link I provided @Cooper56