topic Re: 4k box intermittent sound in TV

4k box intermittent sound

Marcy368626283 — Sun, 17 Mar 2024 07:35:33 GMT

My 4k box has intermittent sound.

Only happens when using apps I.e. Netflix or NOW but can happen 3-4 times per viewing. Any solutions? We've tried resetting box and router.

Thanks

Lucy

Re: 4k box intermittent sound

fr8ys — Sun, 17 Mar 2024 11:33:41 GMT

Hi,

Are you using the HDMI cable that came with the box or an old one that was already in situ? The supplied one should be one that can cope with 4k sound from apps.

Some older HDMI cables are not able to send a consistent signal to the TV, so either try a different cable or if it is the one supplied with the box, try reversing it. This may sound silly but it can work and ensures it's sitting correctly in each device.

Let us know how you get on

Re: 4k box intermittent sound

Marcy368626283 — Thu, 21 Mar 2024 16:10:36 GMT

Hi,

Thanks I have tried with a 4k hdmi and it's still happening. It's only when using apps and it's only ever happened on the 4k box. Please can you offer any further advice.

Re: 4k box intermittent sound

fr8ys — Thu, 21 Mar 2024 16:30:31 GMT

There is nothing extra I can suggest so have escalated for support staff to look into.

Re: 4k box intermittent sound

Karl-TalkTalk — Mon, 25 Mar 2024 07:44:15 GMT

Hi @Marcy368626283

I've a replacement TV Box on the way to you so that a fault can be ruled out.

Thanks

Karl.

Re: 4k box intermittent sound

Marcy368626283 — Wed, 27 Mar 2024 09:46:26 GMT

Thank you. I'll see how it goes.