topic Re: TV recording. in TV

TV recording.

NEWbrain1 — Fri, 29 Mar 2024 15:44:30 GMT

I have a Talktalk plus box which records programmes but doesn't always play back, usually it does. Is this a known issue with the box?

Thanks.

Re: TV recording.

fr8ys — Fri, 29 Mar 2024 15:54:26 GMT

These boxes do sometimes have this issue. It's a symptom of the hard drive failing.

Sometimes this can be rectified with a maintenance reset.

(https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but if recording is important to you then you will need to try as any box provided by TalkTalk is now non recording

Hope it works and please let us know how you get on.

Re: TV recording.

NEWbrain1 — Fri, 29 Mar 2024 18:49:54 GMT

Thanks. I will try the Factory reset keep recording option.

Re: TV recording.

Karl-TalkTalk — Tue, 02 Apr 2024 06:39:28 GMT

Did the reset help ?

Thanks

Karl.

Re: TV recording.

NEWbrain1 — Tue, 02 Apr 2024 11:35:04 GMT

Hello. I didn't try any reset and the problem appears to have disappeared. I am looking at other options regarding recording eg a separate hard drive, particularly as you have outlined the limitations of a new Talktalk box.

Thanks for your help.

Re: TV recording.

Karl-TalkTalk — Tue, 02 Apr 2024 11:36:27 GMT

No Problem 🙂

Karl