topic Re: 4K talk talk box in TV

4K talk talk box

juliehut — Wed, 03 Apr 2024 11:22:44 GMT

I got the new 4k box, and it is useless for catchup on STV. Crashes after every commercial break. How can I get rid of it and cancel the monthly fee?

Gliwmaeden2 — Wed, 03 Apr 2024 11:38:48 GMT

Phone 03451 720088 or use Chat, @juliehut.

You can't do this via My Account.

Karl-TalkTalk — Wed, 03 Apr 2024 11:40:09 GMT

Hi Julie

I've been testing STV Player here on my TV HUB and all is working as it should, and content is playing after the ad's have been shown.

This could be the app itself.

Have you tried a reset of the box to see if this clears the app and data, then the box will reinstall the app when it is set up.

You can do this vis Settings (Cog) > Device Preferences > Factory Reset.

Thanks

Karl.

juliehut — Thu, 04 Apr 2024 11:04:02 GMT

Thanks, Karl, I reset the box and it seems fine. I think I was going through Freeplay and the problem is them. I'll use the STV app instead.

Thanks again.

Julie.

juliehut — Thu, 04 Apr 2024 11:04:58 GMT

Thanks for your reply. I managed to reset the box, which was handy as I'd forgotten my pin.

Karl-TalkTalk — Thu, 04 Apr 2024 11:07:51 GMT

No Problem 🙂

Karl