topic Re: Picture not in sync with voices in TV

Picture not in sync with voices

Janiec — Sat, 13 Apr 2024 16:23:04 GMT

Got our new to hub from TalkTalk a couple of weeks ago. Last couple of days have noticed the sound is not in sync with the screen images. Can anyone advise a fix for this? Internet working well, just this issue with the hub, which we didn’t have with the old box, very frustrating!!

Re: Picture not in sync with voices

fr8ys — Sat, 13 Apr 2024 16:41:13 GMT

There is a setting in settings that allows you to offset the sound to align them.

It's trial and error.

Does this happen on all stations? If not you will be forever changing the settings when you switch channels as this setting is global across all channels.

Try a retune of channels as this may help, as may a factory reset.

Let us know how you get on.

Re: Picture not in sync with voices

Janiec — Sat, 13 Apr 2024 17:27:49 GMT

Have retuned channels, still same problem - any other ideas please?

Re: Picture not in sync with voices

Janiec — Sat, 13 Apr 2024 17:28:50 GMT

Have retuned channels, still same issue!!! Any other suggestions please?

Re: Picture not in sync with voices

fr8ys — Sat, 13 Apr 2024 17:35:03 GMT

Did you try the sync setting i mentioned

Re: Picture not in sync with voices

Janiec — Sat, 13 Apr 2024 17:49:50 GMT

Not sure how to do that - do you have details please?

Re: Picture not in sync with voices

Nanabee1 — Sat, 13 Apr 2024 18:01:44 GMT

We have same problem and I have posted on here about it. We followed the advice and adjusted the settings on the TV but we still have the problem. We have been very disappointed with the new box. We changed because of the ITV X update but find it frustrating you cannot record programmes. So annoying you can’t fast forward the ads!

Re: Picture not in sync with voices

fr8ys — Sat, 13 Apr 2024 18:16:12 GMT

Sorry my box broke today so can't get into settings

I think it's under TV settings, maybe sound.

Re: Picture not in sync with voices

Janiec — Sat, 13 Apr 2024 18:24:10 GMT

Seems to be better since we retuned channels after all, but have a feeling it may happen again …..

Re: Picture not in sync with voices

fr8ys — Sat, 13 Apr 2024 18:41:44 GMT

Is it the same when your aerial is plugged directly into the TV?

If so it could be an issue with the transmitter you are tuned to, or even atmospheric disturbances due to the weather.

Re: Picture not in sync with voices

Icemountain — Tue, 28 May 2024 19:45:42 GMT

Not had this hub long. Talking is not in sync. I miss recording. Hate catch-up. Much easier to record a programme, especially when on holiday

Re: Picture not in sync with voices

fr8ys — Tue, 28 May 2024 21:15:36 GMT

Hi @Icemountain
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Picture not in sync with voices

Billy65 — Mon, 24 Jun 2024 19:43:15 GMT

My new 4K box is the same, I have to switch the box off every couple of hours to resolve. Did you find a cure?

Re: Picture not in sync with voices

fr8ys — Mon, 24 Jun 2024 20:22:01 GMT

@Billy65 Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you