topic Re: TV box not working for live TV in TV

TV box not working for live TV

Snaxdu — Mon, 08 Apr 2024 15:32:16 GMT

I am using box model UZW4054TTG and last week when trying to watch live TV on all channels to came up with the error weak signal. It was a bit of a surprise as I had a new aerial fitted about 7-8 months ago, but I thought they may have fitted incorrectly and was going to contact them to take a look. However, I thought I should check by plugging the aerial straight into the TV and when I did that it worked. I plugged it back into the box and it didn't work. I still had an old Talk Talk TV box and so I tried it with that and again it works. I am assuming there is a fault with the new box, which we have had now for about 4 months. Please let me know if there is anything I should try on the box to get it to work. Cheers!

Re: TV box not working for live TV

fr8ys — Mon, 08 Apr 2024 18:21:33 GMT

Try a retune from the settings menu and if that doesn't work try a factory reset.

Which box do you have? The Netgem or TV Hub.

Let us know how you get on.

Re: TV box not working for live TV

Karl-TalkTalk — Tue, 09 Apr 2024 05:34:34 GMT

Follow the advice from fr8ys and let us know how you get on.

Karl.

Re: TV box not working for live TV

JSnoxall — Fri, 12 Apr 2024 08:13:36 GMT

Hiya,

Many thanks for the advice. The factory reset fixed the problem thank you. It is a TV Hub by the way.

Cheers!

Re: TV box not working for live TV

Karl-TalkTalk — Mon, 15 Apr 2024 06:45:42 GMT

Glad to hear the reset has helped.

Thanks

Karl.