https://community.talktalk.co.uk/t5/TV/Charged-delivery-to-replace-faulty-equipment/m-p/3035778#M186732 <P>I was assured via a 65 min chat that there would be no charge to replace my faulty youview box, only to find that they have slapped a 9.99 delivery charge onto my account. The online chat is a joke as clearly people who don’t speak or understand English and just quote standard phrases and cut and paste text.&nbsp;</P> Wed, 17 Apr 2024 22:32:05 GMT Cookie9 2024-04-17T22:32:05Z https://community.talktalk.co.uk/t5/TV/Charged-delivery-to-replace-faulty-equipment/m-p/3035778#M186732 <P>I was assured via a 65 min chat that there would be no charge to replace my faulty youview box, only to find that they have slapped a 9.99 delivery charge onto my account. The online chat is a joke as clearly people who don’t speak or understand English and just quote standard phrases and cut and paste text.&nbsp;</P> Wed, 17 Apr 2024 22:32:05 GMT https://community.talktalk.co.uk/t5/TV/Charged-delivery-to-replace-faulty-equipment/m-p/3035778#M186732 Cookie9 2024-04-17T22:32:05Z https://community.talktalk.co.uk/t5/TV/Charged-delivery-to-replace-faulty-equipment/m-p/3035832#M186736 <P>Hi Cookie9</P> <P>&nbsp;</P> <P>Where are you seeing that charge? &nbsp;</P> <P>&nbsp;</P> <P>Your latest bill does not show any delivery charge.</P> Thu, 18 Apr 2024 11:01:45 GMT https://community.talktalk.co.uk/t5/TV/Charged-delivery-to-replace-faulty-equipment/m-p/3035832#M186736 Arne-TalkTalk 2024-04-18T11:01:45Z