topic Re: TV Hub Faulty in TV

TV Hub Faulty

fr8ys — Sat, 13 Apr 2024 15:13:01 GMT

I've had my hub connected again for a couple of days now and have experienced no end of issues with it, such as

Low sound, or indeed now, no sound
Picture changing to letterbox rather than full screen
Weak Signal - aerial is fine on TV
On Factory reset the Android TV screen is behind what looks like a mini TV screen where the instructions for set up are.

I've tried 3 different HDMI cables and factory reset the box 3 times (once with each cable) and nothing brings the Box back to performing properly.

I can't think of anything else to try.

Re: TV Hub Faulty

Karl-TalkTalk — Mon, 15 Apr 2024 06:55:33 GMT

I've requested a replacement TV HUB for you.

Karl.

Re: TV Hub Faulty

fr8ys — Mon, 15 Apr 2024 07:16:19 GMT

Many thanks @Karl-TalkTalk

Re: TV Hub Faulty

Karl-TalkTalk — Mon, 15 Apr 2024 07:27:39 GMT

No Problem 🙂

Karl

Re: TV Hub Faulty

fr8ys — Fri, 19 Apr 2024 11:25:34 GMT

New box arrived and went through the set up.

Strange issue with the home button not bringing up the menu correctly. It would flash briefly and disappear.

Turned off at the mains and all now working.

Attaching proof of posting now in case of issues later and I loose the original!

Still issues with the letter that is being sent out with replacement items which I'm raising again with Lorraine.

Re: TV Hub Faulty

Karl-TalkTalk — Mon, 22 Apr 2024 08:29:30 GMT

There has been some contention with the letters that are sent out and perceived ownership of equipment, and Arne has raised this again last week with Lorraine to query the T&C's etc.

Karl.