topic Re: ITVX on my TV hub in TV

ITVX on my TV hub

ToeKnee1 — Sun, 21 Apr 2024 20:05:10 GMT

How do I load the ITVX App onto my Talktalk TV hub ?

Re: ITVX on my TV hub

fr8ys — Sun, 21 Apr 2024 21:21:17 GMT

Which box do you have?

You mention the TV Hub and if that's so it's already pre loaded within Apps. If you have the hub you can quickly get to apps by long pushing the home button.

If you have one of the older YouView boxes Please see the pinned post at the top of the TV forum, here.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 07:44:59 GMT

Hi ToeKnee1

Did this answer your question ?

Karl.

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 07:57:55 GMT

No I have a hub not a box and the itvx app is not there !

thanks

tony

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 07:58:58 GMT

I definitely have a hub and fibre 65 not a box and the itvx app is not there

thanks

tony

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 08:21:22 GMT

If you press the Home Button, does ITVX not show in the list of featured apps ?

If not showing, you may need to fully reset the box.

Home Button > Settings Cog > Device Preferences > Factory Reset

Thanks

Karl.

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 09:15:10 GMT

No definitely not in featured apps - how do I reset the hub ?

thanks

tony

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 09:16:37 GMT

You can reset as follows :

Home Button > Settings Cog > Device Preferences > Factory Reset

Thanks

Karl.

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 09:21:29 GMT

Thanks doing a factory reset now

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 09:24:08 GMT

No Problem 🙂

Karl

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 09:36:31 GMT

No have done a factory reset and the itvx app is still not in the featured apps

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 09:39:47 GMT

If you select APPS then scroll down to look at all apps on the box, does it show lower down ?

Thanks

Karl.

Re: ITVX on my TV hub

ToeKnee1 — Mon, 22 Apr 2024 09:56:57 GMT

OK its appeared now !

Re: ITVX on my TV hub

Karl-TalkTalk — Mon, 22 Apr 2024 09:57:51 GMT

Glad it's now showing.

Regards,

Karl.

Re: ITVX on my TV hub

CarolynCooper — Mon, 22 Apr 2024 12:10:04 GMT

How do I load ITVX onto my TV hub

Re: ITVX on my TV hub

Debbie-TalkTalk — Mon, 22 Apr 2024 12:13:30 GMT

Hi CarolynCooper

Have you had a look at this post from fr8ys? (below)

ITVX and TalkTalk YouView boxes - TalkTalk Help & Support

Re: ITVX on my TV hub

fr8ys — Mon, 22 Apr 2024 12:25:43 GMT

@CarolynCooper have you read the advice in this thread given by @Karl-TalkTalk ?

If you still have an issue please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you