topic Re: Talktalk TV hub iplayer UHD not working in TV

Talktalk TV hub iplayer UHD not working

Anonymous — Sat, 20 Apr 2024 16:27:29 GMT

Hello

All

I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub

Are TalkTalk aware of this ?

Is there any fix for this

Thanks

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sat, 20 Apr 2024 16:39:29 GMT

UHD programmes are only shown in the menu if your TV is a 4k one.

I have 2 TVs and UHD programmes show on this, but don't when I swap the box to my HD ready TV

You also need to use a suitable HDMI cable that carries 4k signals. The supplied cable should do so, but some have used their old one that was in place which was not a 4k capable one.

The TV also needs to tell the box it's 4k. Check your TV to see if you need to "install" equipment. I have to on my LG.

Hope that answers your question.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sat, 20 Apr 2024 17:28:24 GMT

I borrowed a Netgen box and UHD works on My TV with that box but does not with TV Hub

I know there should be UHD showing on iplayer and it does but only when I used the Netgen box

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sat, 20 Apr 2024 17:38:59 GMT

The TV Hub as explained will only show content your TV can play. There is some software in there, either at box level or App level that identifies your TVs capabilities.

It is not a fault. Support staff switched a box recently for someone and the results were the same.

I was asked to test the box on my TVs and the results confirmed this.

The Netgem box isn't so cleaver and shows all content.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sat, 20 Apr 2024 17:42:21 GMT

My TV Is compatible

I have seen others that are having the same issues as me on the forum

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sat, 20 Apr 2024 17:53:36 GMT

Have you got to turn on UHD on your HDMI port? Some TVs require the resolution to be changed.

Are you using a 4k rated HDMI cable?

Search your TV model number in Google to see if you need to do anything to get UHD compatible devices to work properly.

Failing that wait for support staff next week to offer further advice.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sat, 20 Apr 2024 18:01:47 GMT

I am using the supplied HDMI cable

TV UHD is on automatically

I have sent a support ticket to BBC Iplayer as well

The iplayer app on the Netgem Box would be the same version on the TV Hub

So If it works on the Netgem box it should work on the TV Hub as well

The TV Hub box is doing all the communicating, The Tv is just a screen

I have seen others having issues with Iplayer UHD with the TV hub

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sat, 20 Apr 2024 18:34:43 GMT

Whilst the iPlayer may look the same, the software does vary between appliances. The box is the delivery method for the app. Maybe there is an incompatibility with the app and the box, in which case you have done the correct thing reporting it to the BBC.

For info it may be of interest to detail your TV make and model number.

If my testing was coincidental and there is an issue between box and TV, then for info my TV that does not show UHD content is a Samsung.

As said wait for support staff next week. I've run out of ideas except

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sun, 21 Apr 2024 07:15:51 GMT

I've had a look through the TV board and can only see one other report (I may have missed some) and that was a person using a computer monitor not a TV.

I did a Google search too, and can see other boards reporting incompatibility with iPlayer and certain TV makes.

The consensus seems to be that following updates the iPlayer does not work with UHD.

As said reporting to the BBC is probably the best solution at the moment.

I will leave it now and let support staff comment further next week.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sun, 21 Apr 2024 11:01:32 GMT

I think TalkTalk should log this a fault as well.

I am sure others are experiencing the same issue

If it works with the netgem box then should work the TV hub box as well

Fixing this will benefit lots of customers

It can be done in a software update

Re: Talktalk TV hub iplayer UHD not working

ferguson — Sun, 21 Apr 2024 11:50:15 GMT

@Anonymous

I don't understand why you insist if it works on X then it should work on Y, that isn't necessarily the case.

TalkTalk will I am sure take account of your concerns, but in reality responsibility for any capability issues with the app rest solely with the owner, which in this case is of course the BBC.

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sun, 21 Apr 2024 12:09:48 GMT

And to reiterate, UHD does work in the app, just, it appears not on some TVs.

And as I and @ferguson have said, it lies with the app owner, the box is just the delivery mechanism for providing the service.

The are many versions of the same apps out there.

For example some ITVX apps only provide catch-up and not access to live channels so what works on one device won't work on another.

It's why support for the old YouView box apps is no longer there. The software cannot be run on the hardware the boxes use.

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sun, 21 Apr 2024 12:32:23 GMT

@Anonymous as requested can you please also supply the make and model number of your TV.

Thank you.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sun, 21 Apr 2024 12:45:13 GMT

If one device works with Iplayer UHD and another device which is meant to be better than the other it should still play Iplayer UHD

Otherwise why would customers upgrade the TV boxes when one thing stops working

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sun, 21 Apr 2024 12:46:50 GMT

Yes the box outputs 4k on android level

Youtube 4k works but Iplayer UHD does not

BBC are going to take more notice If TalkTalk speak to them rather than customers

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sun, 21 Apr 2024 12:48:55 GMT

Providing My TV details is irrelevant

The TV Hub needs a software update to fix the Iplayer UHD bug

This needs to be passed to TalkTalk and needs to be passed To the BBC for a fix

Otherwise I am going to stop using the TV hub

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sun, 21 Apr 2024 12:59:05 GMT

No it's not irrelevant.

As I have said my 2 TVs provide different results. One with UHD, the other without. This I understood was the correct behaviour as only is 4k compliant.

Doing a Google search this morning shows that certain makes of TV and different models within the make also have issues.

If there is a handshake / CEC issue between box and the TV that is not transmitting your TVs spec to the box, so that UHD programmes are not shown, then it is totally relevant.

Re: Talktalk TV hub iplayer UHD not working

fr8ys — Sun, 21 Apr 2024 13:02:42 GMT

Also have you checked your TVs built in iPlayer to see if that displays UHD content?

If not, could you do so and advise the result.

Thank you.

Re: Talktalk TV hub iplayer UHD not working

Anonymous — Sun, 21 Apr 2024 13:12:36 GMT

My iplayer inbuilt to My TV is not working that is why I was wanting to use the Iplayer in the TV Hub but Iplayer UHD does not work

I will not be using the TV hub until the issue is fixed

Or a work around is provided

Re: Talktalk TV hub iplayer UHD not working

ferguson — Sun, 21 Apr 2024 13:17:05 GMT

Can I make a suggestion to give everyone a break? Let's wait until the TalkTalk support team pick this up, hopefully tomorrow and they can advise further.